Create better surveys with EHQ

We’re always working hard to continuously improve EngagementHQ. Follow this page to keep up with our latest product updates and feature releases.

EngagementHQ’s survey tool allows users to develop unique survey experiences, you just need to think outside the box and get a little bit creative!

In this article, we teach you some tips and tricks to help you do better surveys with EngagementHQ.

5 Tips to help you create better surveys with EHQ:

Setup Survey Details Properly

When setting up a new survey using EngagementHQ, it’s essential that you fill in the appropriate welcome and acknowledgement messages.

These messages are the first and last thing people will experience when taking your survey so it’s important that you get the right information in-place.

Fill in the survey details when setting up a new survey for the best results.


In your welcome message we highly recommend that you introduce your survey and use the opportunity to sell it to your community.

This field is also where you can explain why completing the survey is important, what the feedback will be used for (decision making) and how long the survey is expected to take.

You should also use this field to reiterate your commitment to privacy and explain to your participants how their information will be used.

In this field you can also include a video or picture using the image and embed options of the WYSIWYG editor to help introduce your survey using media.

The welcome message will sit above the first question of your survey.

By doing this, you can easily insert a miniature learning experience at the beginning of your survey to help explain your project to your community.

Providing context is a great way to ensure that people have well considered responses.

Use radio button questions to create ranking questions

Radio buttons are a versatile question type that allow for a single response/selection to your survey question.

They are perfect for creating rating scales.

Use the radio button question to create a ranking scale.

Simply use the radio button question type and insert either numerical or other language to setup your scale.

You can also select “display options on the same line” to show your scale horizontally rather than vertically.

Displaying the responses on a single link will align the answers horizontal.

Using radio buttons in this way is a great alternative to likert scale or forced ranking questions.

Use pictures to elicit a response

Using pictures as stimulus throughout your survey is a great way to provide more information and also to help teach your community about difference aspects of your project.

Using the image question type is the best way to put images into your survey.

You can either link directly to a web hosted image or simply upload an image of your own.

Use the image question type to provide context before asking follow up questions.

When you use an image it’s also a great idea to follow up with a question or series of questions related to that image.

This is another great way to get more out of your surveys and take your participants on a guided learning journey.

Relating questions to an embedded image creates a good learning/user experience.

Embed media in a section heading

Section headings in EHQ surveys also allow you to input HTML.

This means you can easily use interactive 3rd party applications to embed content into your surveys.

Simply place the section heading in any part of your survey where you would like to embed your interactive content.

In the example below we have embedded a before and after slider from Juxtapose, however this question type will accept embed codes from a range of different sources.

Embed 3rd-party apps into the project description of a section heading question type.

Paste the embed code that has been supplied to you by the 3rd party application into the description field and click on save.

You should also include follow-on questions after your embedded content in the same way we described in the picture example above.

Other useful embeds for surveys include Thinglink, Twitter, Youtube, Vimeo, Google Maps and many more…

Juxtapose JS is a great way to include a before and after reveal slider into your survey.

Use page breaks

Instead of having a single page survey which goes on for a mile, instead you could utilise page break to help scaffold your survey.

The Page question type allows you to group a set of questions together on a page, allowing you to take you community on a journey.

This helps to break up the survey and gives the participant an indication of their progress as they work through the questions.

Utilising this question type and organising your survey using pages is perfect if you want to pin your survey to a project page.

This means you can get your survey as well as your project context to appear all on the same page.

You can interact with this demo survey to see how some of these elements work by visiting our demo site.

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