Online community engagement: listening to the voices of tenants

In November 2020, the UK Government’s White Paper “The charter for social housing residents: social housing white paper” set out the actions the government will take to ensure that residents in social housing are safe, are listened to, live in good quality homes, and have access to redress when things go wrong. One of the promises was that tenants will have their voices heard by their landlords. In response, many housing associations have responded by making a commitment to improving their community engagement practices and bringing the conversation online.

During this webinar, we:

  • Share examples of how our clients have used EngagementHQ to respond and listen to residents more effectively
  • Explore the benefits of online engagement as part of a blended approach to involving residents
  • Layout the key ingredients of best practice online engagement: involve the right people, use a variety of online tools, provide information to help people, keep people informed, and closing the loop with participants
  • Hear from some first-hand experience of how online participation has drastically helped residents already

Host Region: The United Kingdom

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