One of the first questions I’m asked whenever I stand up to talk about online community engagement using our Smart read more
Like many others I was pretty perplexed by the shameless attempt by Kenneth Cole to promote his shoes using the #Cairo hashtag on Twitter.
This morning I read a blog post by Mark Drapeau that neatly said in a very eloquent way lots of read more
Creating a captivating citizen engagement platform is about much more than having a pretty website. Yes, a site needs to look read more
Risk perception and demonstratable mitigation strategies are the biggest challenges we face as a new industry. Online consultation has opened read more
If Facebook were only configured so we could find interesting things on there more easily and reach out to people more effectively it would be a very powerful medium for engagement and community participation. The problem is you can’t so it isn’t… yet.
I had been involved in the world of online community engagement for literally days when I was extracted for a read more
I regularly carry on about the importance of anonymity in online community engagement or participation process. Just imagine my excitement read more
Twitter is generally used by agencies as a broadcast tool (rather than an engagement tool) and it can be effective in that regard too.
It is a widespread belief among web designers and implementers that sites that are accessible to users with disabilities must read more
This is the final version of slideshow for “Social Media in Government” presentation delivered in Edmonton, Canada on 27th January read more