Matthew Crozier

Matthew Crozier

3 months ago

6 Tips For Choosing Online Community Engagement Software

Online community engagement software comes in many guises with a range of different options for engaging communities and stakeholders. As a minimum standard for any online community engagement software, here are the top 6 things to look for.

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Matthew Crozier

Matthew Crozier

9 months ago

Lesson #10: Closing The Loop On Online Engagement

Lesson 10 of our top tips on best-practice online citizen engagement. Citizen engagement can be a fraught activity with participants often left dissatisfied if they feel their contributions are not duly considered in the decision-making process.

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Joe Kresling

Joe Kresling

10 months ago

Royal Women’s Hospital gets 500 EHQ survey responses in less than a day

When we saw the amazing results the Royal Women’s Hospital’s engagement team achieved recently, we had to take a closer look at how they did things. Not only did they have to design a project site in a very short timeframe but they were also able to achieve over 500 survey responses in just one day using EngagementHQ.

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Matthew Crozier

Matthew Crozier

11 months ago

Lesson #8: Consider Open Feedback, Not Just Online Surveys

Lesson 8 in our top ten tips for best-practice online citizen engagement series. It is important to provide innovative ways for community members to engage, by means of empowering them to provide feedback, but also by giving them the chance to interact with each other.

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Matthew Crozier

Matthew Crozier

11 months ago

Lesson #7: Use engaging content – share all relevant information in the same engagement space 

Lesson 7 in our top ten tips for best-practice online citizen engagement series. Unfortunately, most municipal, government and large corporate websites are a horrific prospect for the curious citizen because of the depth and complexity of information they contain. As a consequence, it is highly unlikely the people you wish to engage will have the patience to track down all the relevant material they need to provide informed feedback.

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Joe Kresling

Joe Kresling

12 months ago

Gladstone Regional Council Seeks Community Input For CBD Re-design

Gladstone Regional Council are undertaking a project to gain community input about the reshaping and reimagining of the area’s Central Business District. Using EHQ’s engagement tools in very innovative ways, this is a project worth looking at. Read on as we take a closer look…

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Matthew Crozier

Matthew Crozier

1 year ago

Lesson #6: Be honest and clear about what you want to achieve

Lesson 6 in our top ten tips for best-practice online citizen engagement series. Nobody likes to be misled and nothing leads to community cynicism more than engagement that pretends to consult, collaborate or empower when in reality the decision has already been made.

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Matthew Crozier

Matthew Crozier

1 year ago

Lesson #5: Give The Public A Clear Timeline For Consultation

Lesson 5 in our top ten tips for best-practice online citizen engagement series. Citizen engagement can be a fraught activity with participants often left dissatisfied if they feel their contributions are not duly considered in the decision-making process. Though it can be difficult to provide feedback to participants in a face-to-face process, online engagement provides no such barriers and actually presents a fantastic opportunity to engage further with the community.

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Matthew Crozier

Matthew Crozier

1 year ago

Closing The Loop Of Online Engagement using EHQ

This well-designed project by the Department of Environment and Planning in the Australian Capital Territory (ACT) is a fantastic example of how to use EngagementHQ to close the loop on a community consultation.

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Matthew Crozier

Matthew Crozier

1 year ago

Lesson #4: Don’t Be Shy When Engaging The Community

Lesson 4 in our top ten lessons for online citizen engagement series. Really, there’s no need to be coy about engaging the community. We quite often see lots of effort put into creating a really engaging site and then no effort in letting people know it is there.

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Matthew Crozier

Matthew Crozier

1 year ago

Lesson #3: Think Beyond A 6-Week Campaign And Be There When People Need You

Lesson 3 in our top ten lessons for online citizen engagement series. Most online engagement projects are made up of multiple phases, and typically, only a few of these will involve consulting or actively listening to the community. Unfortunately, the timing of community members becoming interested in a project and of the timing of consultative phases often don’t coincide.

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