Today we presented a webinar with our good friends at ELGL (Engaging Local Government Leaders) about managing outrage using online tools. read more
Small cities and large governments alike are finding that offering an online space for citizens to express their opinions is read more
Online community engagement software comes in many guises with a range of different options for engaging communities and stakeholders. As a minimum standard for any online community engagement software, here are the top 6 things to look for.
The City of Nedlands in Western Australia site is a great example of an informational project and what can happen when an entire organisation embraces the online engagement possibilities of EngagementHQ.
Lesson 10 of our top tips on best-practice online citizen engagement. Citizen engagement can be a fraught activity with participants often left dissatisfied if they feel their contributions are not duly considered in the decision-making process.
Lesson 9 in our ten top tips for best-practice online citizen engagement series. With online citizen engagement, it is equally important to respect the community and take the time to measure and understand their responses as well as provide genuine feedback.
One of the strengths of EngagementHQ is the variety of tools available for use for online consultations. When we saw the City of Sydney using the Guestbook tool to ask people to make a pledge to their city, we had to highlight this very creative and unique way to engage a community.
When we saw the amazing results the Royal Women’s Hospital’s engagement team achieved recently, we had to take a closer look at how they did things. Not only did they have to design a project site in a very short timeframe but they were also able to achieve over 500 survey responses in just one day using EngagementHQ.
Lesson 8 in our top ten tips for best-practice online citizen engagement series. It is important to provide innovative ways for community members to engage, by means of empowering them to provide feedback, but also by giving them the chance to interact with each other.
Bayside City Council is reaching out to two hard to reach segments of the community in their playground improvement project: parents and their 2 to 12-year-old kids. We take a look at how they used an innovative and playful approach to create resonance with this specific target audience.
Lesson 7 in our top ten tips for best-practice online citizen engagement series. Unfortunately, most municipal, government and large corporate websites are a horrific prospect for the curious citizen because of the depth and complexity of information they contain. As a consequence, it is highly unlikely the people you wish to engage will have the patience to track down all the relevant material they need to provide informed feedback.
Gladstone Regional Council are undertaking a project to gain community input about the reshaping and reimagining of the area’s Central Business District. Using EHQ’s engagement tools in very innovative ways, this is a project worth looking at. Read on as we take a closer look…
Lesson 6 in our top ten tips for best-practice online citizen engagement series. Nobody likes to be misled and nothing leads to community cynicism more than engagement that pretends to consult, collaborate or empower when in reality the decision has already been made.
Lesson 5 in our top ten tips for best-practice online citizen engagement series. Citizen engagement can be a fraught activity with participants often left dissatisfied if they feel their contributions are not duly considered in the decision-making process. Though it can be difficult to provide feedback to participants in a face-to-face process, online engagement provides no such barriers and actually presents a fantastic opportunity to engage further with the community.
The Western Bay of Plenty District Council’s most recent online consultation is getting the community involved at an early stage of the development of a 30-year policy. The project site itself is also well designed, so let’s take a look at what works.
Lesson 4 in our top ten lessons for online citizen engagement series. Really, there’s no need to be coy about engaging the community. We quite often see lots of effort put into creating a really engaging site and then no effort in letting people know it is there.