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Matthew Crozier

Matthew Crozier

1 year ago

Lesson #10: Closing The Loop On Online Engagement

Lesson 10 of our top tips on best-practice online citizen engagement. Citizen engagement can be a fraught activity with participants often left dissatisfied if they feel their contributions are not duly considered in the decision-making process.

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Joe Kresling

Joe Kresling

1 year ago

Royal Women’s Hospital gets 500 EHQ survey responses in less than a day

When we saw the amazing results the Royal Women’s Hospital’s engagement team achieved recently, we had to take a closer look at how they did things. Not only did they have to design a project site in a very short timeframe but they were also able to achieve over 500 survey responses in just one day using EngagementHQ.

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Matthew Crozier

Matthew Crozier

1 year ago

Lesson #8: Consider Open Feedback, Not Just Online Surveys

Lesson 8 in our top ten tips for best-practice online citizen engagement series. It is important to provide innovative ways for community members to engage, by means of empowering them to provide feedback, but also by giving them the chance to interact with each other.

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Matthew Crozier

Matthew Crozier

1 year ago

engaging content

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Lesson #7: Use engaging content – share all relevant information in the same engagement space 

Lesson 7 in our top ten tips for best-practice online citizen engagement series. Unfortunately, most municipal, government and large corporate websites are a horrific prospect for the curious citizen because of the depth and complexity of information they contain. As a consequence, it is highly unlikely the people you wish to engage will have the patience to track down all the relevant material they need to provide informed feedback.

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Matthew Crozier

Matthew Crozier

2 years ago

online consultation aims

Lesson #6: Be honest and clear about what you want to achieve

Lesson 6 in our top ten tips for best-practice online citizen engagement series. Nobody likes to be misled and nothing leads to community cynicism more than engagement that pretends to consult, collaborate or empower when in reality the decision has already been made.

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