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Joe Kresling

Joe Kresling

1 year ago

Royal Women’s Hospital gets 500 EHQ survey responses in less than a day

When we saw the amazing results the Royal Women’s Hospital’s engagement team achieved recently, we had to take a closer look at how they did things. Not only did they have to design a project site in a very short timeframe but they were also able to achieve over 500 survey responses in just one day using EngagementHQ.

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Joe Kresling

Joe Kresling

1 year ago

upgraded newsletters

EngagementHQ Upgraded Newsletters in 4 Easy Steps

EngagementHQ’s built-in e-newsletter centre has been significantly upgraded and simplified. Apart from improving the overall look of all outgoing emails, we have consolidated the newsletter production stages from nine to four simple steps.

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Matthew Crozier

Matthew Crozier

1 year ago

Lesson #8: Consider Open Feedback, Not Just Online Surveys

Lesson 8 in our top ten tips for best-practice online citizen engagement series. It is important to provide innovative ways for community members to engage, by means of empowering them to provide feedback, but also by giving them the chance to interact with each other.

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Matthew Crozier

Matthew Crozier

1 year ago

engaging content

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Lesson #7: Use engaging content – share all relevant information in the same engagement space 

Lesson 7 in our top ten tips for best-practice online citizen engagement series. Unfortunately, most municipal, government and large corporate websites are a horrific prospect for the curious citizen because of the depth and complexity of information they contain. As a consequence, it is highly unlikely the people you wish to engage will have the patience to track down all the relevant material they need to provide informed feedback.

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Joe Kresling

Joe Kresling

1 year ago

EngagementHQ Homepage Template - Torquay

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Connect Oshawa in Canada

After rolling out the slick Whitehaven template last year with great success, we now have a brand new project template for you to consider!

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Matthew Crozier

Matthew Crozier

2 years ago

online consultation aims

Lesson #6: Be honest and clear about what you want to achieve

Lesson 6 in our top ten tips for best-practice online citizen engagement series. Nobody likes to be misled and nothing leads to community cynicism more than engagement that pretends to consult, collaborate or empower when in reality the decision has already been made.

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Matthew Crozier

Matthew Crozier

2 years ago

Citizen Engagement Consultation

Lesson #5: Give The Public A Clear Timeline For Consultation

Lesson 5 in our top ten tips for best-practice online citizen engagement series. Citizen engagement can be a fraught activity with participants often left dissatisfied if they feel their contributions are not duly considered in the decision-making process. Though it can be difficult to provide feedback to participants in a face-to-face process, online engagement provides no such barriers and actually presents a fantastic opportunity to engage further with the community.

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Matthew Crozier

Matthew Crozier

2 years ago

Don’t Be Shy When Engaging The Community

Lesson #4: Don’t Be Shy When Engaging The Community

Lesson 4 in our top ten lessons for online citizen engagement series. Really, there’s no need to be coy about engaging the community. We quite often see lots of effort put into creating a really engaging site and then no effort in letting people know it is there.

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Matthew Crozier

Matthew Crozier

2 years ago

platform-based approach to community engagement

Lesson #3: Think Beyond A 6-Week Campaign And Be There When People Need You

Lesson 3 in our top ten lessons for online citizen engagement series. Most online engagement projects are made up of multiple phases, and typically, only a few of these will involve consulting or actively listening to the community. Unfortunately, the timing of community members becoming interested in a project and of the timing of consultative phases often don’t coincide.

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