Learn more about your digital engagement performance

A Digital Engagement Site Review and Benchmarking Report allows you to take a closer look at your practice using EngagementHQ. Use this report to better understand your community database, set benchmarks for your projects and identify areas to improve your practice.

Why benchmark your performance?

1. Identify areas to improve your digital engagement projects by taking a closer look at project success and failures

2. Set goals and benchmarks that can be measured and used as KPI’s for future performance

3. See how you perform against your peers using EngagementHQ

4. Develop staff practices and identify areas to improve capacity and knowledge of digital engagement and EngagementHQ

5. Evaluate approaches and techniques to better understand what worked and what didn’t

6. Compare your performance over time to see if you are improving

What’s Included?


Get an overview of your site particulars and key performance indicators including:

  • Summary of site information including high level numbers on aware, informed and engaged visitors
  • Site admin activity report to check for redundant site admins and users
  • 12 month performance snapshot for help observing visits, visitors and page views

Site Trends and Observations

Learn about how you’re approaching engagement including:

  • Homepage observations and recommendations for collecting and presenting your projects
  • Project page observations and recommendations about ways to improve project delivery
  • Sign-up from evaluation to identify if you are capturing useable demographics information
  • Published project analysis to observe trends in your project publishing habits
  • Site visitor analysis
  • Database active users, imported users analysis, rate of growth, size comparison to assist in identifying strategies for growing your community online

Project Trends

Find insights about your engagement performance and ways to improve:

  • Top engaged projects and peer comparison to cast an eye over performance and difference in approaches
  • Top projects by participation to help identify the issues which resonated with your community
  • Aware, Informed and Engaged analysis for your top projects to identify trends in topics and approaches
  • Engagement tool performance and preferences for evaluating tool selection and performance

Participation Trends

Dive deeper into your community database:

  • Demographic breakdown (if available in database) to help you see the make up of your online community using EngagementHQ
  • Traffic analysis for observing dominant traffic channels
  • Participant relationship analysis (if available in database) to help ensure you have the right profile in your database

Talk to Us

As global leaders in digital engagement, our team knows what it takes to deliver robust and thoughtful digital engagement projects.

Meet Our Engagement Experts

Stéphanie Beauregard

Stéphanie has 10 years experience in external relations and partnerships, working with Federal Departments across Canada. She specialises in digital and face-to-face public facilitation and community workshop delivery.

Jonathan Bradley

Jonathan has some 20 years experience in market research, communications and citizen engagement. He specialises in applying his expertise to a digital-first world and developing best practice citizen engagement across the UK.

Amanda Nagl

Amanda has worked in community organising and engagement for over 17 years. Amanda specialises in community based problem solving and supporting local governments to build trust within their communities.

Dan Popping

Dan is a leader in the community engagement sector and has held roles in both state and local government. Dan specialises in working with government to implement engagement programs that meet the diverse needs of their communities.

Anthea Robinson-Shaw

Anthea has 25 years experience in communications, public relations and community engagement. Anthea specializes in helping governments to successfully apply best practice online community engagement within their organizations.

Elliot Sim

Elliot has had over 10 years’ experience in communications, journalism and engagement within various organisations and councils. He thrives on finding creative and effective solutions to complex engagement projects.

“One of the things I love about working with you guys, apart from how awesome the platform is, AND how helpful you are, is that you listen and are responsive.”

- Mary Bidstrup Town of Bassendean

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