Engagement Manager
The City of Mercer Island used online engagement software to provide a constant stream of information regarding COVID-19 to their community, as well as, support for those economically impacted by the pandemic.
The city of Tigard, OR offered support for local businesses during the economic uncertainty surrounding COVID-19 through online community engagement.
The City of Arvada utilizes online community engagement as a way to support residents and provide accurate information around the COVID19 crisis in Colorado.
With examples and recommendations, this case study will demonstrate how to launch and maintain online community engagement efforts during COVID-19.
Community members of Longmont noted the increase in recreational vehicles and some were beginning to consider their presence in neighborhoods a nuisance. The city drafted a policy to control it and expected it to be adopted with no issues. Instead, people poured out to oppose the ordinance. Learn how the City created a strategic community involvement approach for decision making.
We are looking forward to a lively discussion at the International Association of Public Participation’s (IAP2) USA conference this year exploring decision-making processes for when to go online and when to go in-person, or both, as far as community engagement is concerned. We will discuss the difference if we were to approach design from a “digital first” perspective. Join the session Online Engagement – Always? First? After? When? at IAP2 USA Conference on Friday, September 6 at 1 pm.
Good community engagement involves both online and in-person methods. Great community engagement, however, blends the two methods together–giving the community a seamless continuum of ways to participate.
Parker Police Department in Parker, Colorado is a strong example of a community-oriented policing program, hitting all the marks on efficiency, responsiveness and collaborative problem-solving with its residents.
The Downtown Austin Alliance is made up of downtown property owners, individuals and businesses devoted to preserving and enhancing the value and vitality of the area.
Building Resilience Strategy – Resilience has many definitions. Urban resilience is about a city’s ability to bounce back from change whether the change is anticipated or when city officials and residents are surprised by it.
For all of us who have worked in the field of community engagement—local government, or otherwise—we instinctively know the difference in playing offense or defense with our tactics and communications. It goes without saying that organizational reputation, values and community trust are always of utmost importance and guide our entire playbook. In any given play, […]
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