Measuring online citizen engagement

Measuring online citizen engagement: Setting effective metrics and targets

Setting targets and measuring online citizen engagement are arguably the most important aspects of any engagement process. If we are unable to properly understand the results, then have we really respected the community’s time and effort contributing to our project? In building the latest version of the EngagementHQ software we not only thought about new […]

Tracey Gobey

Tracey Gobey

6 years ago

Tags:

The power of thank you

Closing the loop: The power of thank you

Closing the loop on online community engagement projects is often ignored as teams move on to the next exciting or urgent project. Worse still, projects are sometimes “disappeared”. The lack of a closed feedback loop to the community has a major impact on community-to-government relations, trust in the process, and trust in the future processes. […]

Tracey Gobey

Tracey Gobey

7 years ago

Engaging Online Consultation

11 Best Tips For Creating An Engaging Online Consultation

Note: This post is a updated rewrite of an earlier tips sheet. There’s much more to a successful online consultation than having a pretty website. Yes, a site needs to look smart and deliver the goods design-wise, but with the main objective being to rally community participation, it’s crucial that you deliver a site based on […]

Tracey Gobey

Tracey Gobey

8 years ago

Creating a captivating citizen engagement platform

10 Best Things to Creating a Captivating Citizen Engagement Platform

Creating a captivating citizen engagement platform is about much more than having a pretty website. Yes, a site needs to look smart and deliver the goods design-wise, but with the main objective being to rally community participation, it’s crucial that you deliver a site based on sound methodology and highly engaging content. Of course, there is […]

Tracey Gobey

Tracey Gobey

10 years ago

Tags:

Completing the community feedback contract

Completing the community feedback contract: closing the loop

Something that is often neglected when Government organisations consult the community is completion of the process by letting the community know about the results and what will happen next. Too often the participation process finishes to be replaced by silence, often for many months, before a decision emerges. It was refreshing to see how Broken […]

Tracey Gobey

Tracey Gobey

12 years ago

Tags:

online stakeholder consultation

What makes a successful online stakeholder consultation?

When the site first went live I judged everything by numbers. Unique visitor numbers, page views, votes and above all else comments. I would login regularly and worry when online stakeholder consultations did not have large numbers of comments and an active discussion emerging. As time has gone on I have become less sure of […]

Tracey Gobey

Tracey Gobey

12 years ago

EngagementHQ Logo Gray Let's activate your community. REQUEST A DEMO