E-government promise to transform citizen-government relations

Robert Cropf offers a practical appraisal of the role of information and communications technology (ICT) in  closing the gap between citizens and government in his book E-Government for Public Managers: Administering the VIrtual Public Sphere. In the contribution to to better governance, efficient service delivery, and greater civic involvement, Cropf speaks to the promise of e-government to transform the citizen-government relationship into a transparent and responsive collaboration.

Illustrating the impact of technology on public policy, Cropf offers perspectives, tools, and skills for e-governance, and explores the role of social media in the contemporary socio-political landscape of the United States. Shaped by the belief that the teaching of public administration should contribute to reflective practice, the book serves as a resource for practitioners – and students – in public administration, public policy and nonprofit management. citizen-government relations

As a supplemental text and a practical guide, the book captures the ICT trends in processes of government at local, state, and federal levels. Although the research recognizes the benefits of these innovations and interventions for improving public policy, decision-making processes and increasing citizen participation, it is also conscious of the dangers of electronic surveillance and issues of personal privacy.  

Dr. Robert A. Cropf is Professor of Political Science and Director of the M.P.A. Program at Saint Louis University, Associate Editor of the International Journal of Electronic Government Research, and serves on the editorial board of the International Journal of Information Communication Technologies and Human Development. His teaching focuses on public finance and administration, while his research interests range from policy process, to e-governance, public budgeting, comparative public administration, and politics at the state and local level.   

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