Ask the right question to increase online engagement by your community

The right question is the key to drawing your community into your policy discussions and increasing your online engagement. Time and time again, community engagement people worry that the tools or tactics they use to engage their stakeholders in conversation aren’t good enough. Well sometimes it’s just the way you ask a question that makes […]

Bang the Table

Bang the Table

5 years ago

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7 Easy Steps To Accessible Online Community Engagement

Accessible online community engagement doesn’t need to be difficult, but it is essential. Compliance with global standards for website accessibility is law in many jurisdictions.  Ok, so it’s pretty unlikely you are going to end up in court for failing to meet accessibility guidelines (though it does happen) but there are plenty of reasons for […]

Matthew Crozier

Matthew Crozier

5 years ago

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Five reasons to open up your online community panel

We understand the allure of a closed online community panel to local authorities (a panel where only invited pre-registered community members get to comment on an issue). They are very administratively convenient and unlikely to spring any surprises on you. Despite this, we believe that there are better ways to engage your community. Here are […]

Matthew Crozier

Matthew Crozier

5 years ago

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Measuring online citizen engagement: Setting effective metrics and targets

Setting targets and measuring online citizen engagement are arguably the most important aspects of any engagement process. If we are unable to properly understand the results, then have we really respected the community’s time and effort contributing to our project? In building the latest version of the EngagementHQ software we not only thought about new […]

Tracey Gobey

Tracey Gobey

5 years ago

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Managing down risks in online community engagement

Managing down risks in online community engagement is as simple as choosing the right tool for the job and the right tool for the consulting organisation’s risk profile. I’ve been promoting the use of online tools to enhance citizen engagement for nearly 7 years now. When we started, fear was the major obstacle to progress. […]

Dr Crispin Butteriss

Dr Crispin Butteriss

5 years ago

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Gathering rich personal stories online to inform the Australian National Disability Insurance Scheme

The Australian Government’s consultation about the need for a national disability insurance scheme provided the perfect context to demonstrate how gathering rich personal stories online can drive profound public policy change. In 2013 the Australian government introduced legislation to create a national disability scheme. The new system was the single biggest change in Australia’s disability […]

5 years ago

5 Nuggets of Wisdom for Online Community Engagement

When it comes to online community engagement, there are many things to think about. Here are my top 5 nuggets of wisdom that I hope you’ll serve up with a side of fries and a large Coke! 1. Heat Seeking Missile like Focus Think about what action you want people to take on your page […]

6 years ago

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7 Reasons Why Facebook Is NOT For Government Community Engagement

Facebook is not designed for government community engagement, it is designed to make its owners lots and lots of money. It pays to remember this. As the publicly listed monolith that is Facebook evolves, it seems to move further and further away from providing a platform for useful community engagement. Here’s why: 1. It’s not […]

Matthew Crozier

Matthew Crozier

6 years ago

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The Business Case For Online Citizen Engagement

Building the business case for online citizen engagement is the first critical step in getting your organisation into the online space. The specific nature of the arguments you pursue will depend on the nature of your boss and your organisation. Deciding whether to frame the value proposition in terms of value add or protection from […]

Dr Crispin Butteriss

Dr Crispin Butteriss

6 years ago

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Annual public engagement planning

Successful public engagement planning doesn’t happen by accident. It requires good quality strategic thinking, internal collaboration, time and resources. If the last year proved nothing else it was that a year can pass in a blink of an eye. Good planning (and good public engagement) takes time. January is a great time to take a […]

Dr Crispin Butteriss

Dr Crispin Butteriss

6 years ago

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Don’t consult over Christmas; It’s rude.

Last year I put up a post at around this time titled, Here’s why you don’t consult over Christmas. Guess what? In twelve months, nothing’s changed. Here’s a graphic showing cumulative traffic to all of the sites we manage over the past three years. The starting point on the left hand side is July 1st, […]

Dr Crispin Butteriss

Dr Crispin Butteriss

6 years ago

Top 15 Community Engagement Hashtags on Twitter

[Updated June 19, 2015] I put out a call to the Twitterverse for Twitter hashtags relating to community engagement practice. For anyone who doesn’t know, hashtags on Twitter form aggregations of tweets on a particular subject. You can follow a hashtag and follow tweets relating to the subject. It’s a great way to filter that […]

Matthew Crozier

Matthew Crozier

6 years ago

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How Video Helps To Drive Up Online Participation Rates?

Video has the potential to dramatically increase participant engagement and drive up online participation rates of your community. Investing in video means two things for certain. 1. Time. 2. Money. Deciding whether or not to invest in video for your online community engagement project then becomes about priorities, ROI and probably moving out of your […]

Dr Crispin Butteriss

Dr Crispin Butteriss

6 years ago

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More On The Role Of Love In Community Engagement

This was originally posted by the author on Medium here. The value of beautiful writing in engaging the community. A while back I posted on the role that love can play in engaging community around public policy. I concluded with a John Lennon quote… There are two basic motivating forces: fear and love. When we […]

Dr Crispin Butteriss

Dr Crispin Butteriss

6 years ago

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Motivating positive public engagement through love (rather than fear)

All too often, the easiest way to get people to engage about public policy is to threaten to take something away from them. This post is about taking the opposite approach in order to achieve positive public engagement. A while back I was half of a panel, alongside Tom Uglow from Google Creative Labs’ Sydney […]

Dr Crispin Butteriss

Dr Crispin Butteriss

6 years ago

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Closing the loop: The power of thank you

Closing the loop on online community engagement projects is often ignored as teams move on to the next exciting or urgent project. Worse still, projects are sometimes “disappeared”. The lack of a closed feedback loop to the community has a major impact on community-to-government relations, trust in the process, and trust in the future processes. […]

Tracey Gobey

Tracey Gobey

6 years ago

10 Favourite Lists of Twitter Tips for Community Engagement

While compiling last week’s blog ’20 Tips for using Twitter as Part of your Community Engagement Process‘ I came across lots and lots of  lists of Twitter tips.  In fact barely a day goes by without me seeing a new one sail past me on my Twitter stream.  Usually these contain consistently good advice, though […]

Matthew Crozier

Matthew Crozier

6 years ago

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20 Tips for using Twitter as a Community Engagement Tool

I realised the other day that we have never published a list of tips for using Twitter as a community engagement tool. To help put this right I called on some of the foremost minds of online community engagement, using Twitter of course. The list below comprises their ideas and recommendations, with a couple of […]

Matthew Crozier

Matthew Crozier

6 years ago

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