The health sector is at the very beginning of experimenting with community engagement. In many respects, it’s at the start of a journey that local government has been on for many years.
4 years ago
The team at Public Transport Victoria are new to EngagementHQ and are off to a fantastic start with a simple, yet effective project. Focusing on good use of tools, while keeping their visual design plain, has produced great results for this particular project. Read on to learn more about how they did it.
4 years ago
Great content can make or break your consultation process. It’s not good enough to print out a 300-page draft plan and leave it in the Council foyer for people to browse through. People need accessible and understandable content that is delivered in a range of easy-to-digest multimedia and multi-device forms. Here are 10 key considerations when […]
4 years ago
Social network advertising is an increasingly popular way to get the word out about government projects, and more particularly, about the opportunity for the community to get involved or have their say on the project. But, which platform is right for your project and your specific target audience? Social networks are clearly a fantastic channel […]
4 years ago
Planning to engage your community online requires a disciplined thought process just like any other form of strategic planning. The more time and considered planning you give to the process, the more likely you are to run an effective and meaningful online engagement. Here are our top 10 ways to plan your online engagement: Map […]
4 years ago
There are many reasons to engage your community online, outlined below are our top 10. According to the Australian Bureau of Statistics, 83% of Australian homes have internet access (in 2013). There is no other engagement technique can offer this level of accessibility. The majority of people just don’t have the time to get active in their […]
4 years ago
In community engagement the default language when thinking about situations of “conflict” is to talk about “outrage“. I’m not talking about confected outrage, media-stoked outrage, or activists embracing “outrage” as a way to seize back some power. I’m talking about us. Communications and community engagement people working within or for an organisation dealing with conflict. […]
4 years ago
The following excerpt is from the article, “Engaging citizens in budget process strengthens democracy,” by Bang the Table’s CEO Matthew Crozier, which first appeared in The Mandarine. How often do we hear about declining trust in public institutions? According to a recent Edelman report, more than half the Australian population doesn’t trust the institution of […]
4 years ago
Community outrage is the stuff of nightmares for any organisation that operates with the goodwill of the public. It’s particularly fraught for public sector agencies for whom political oversight is the primary condition under which they operate. This article explores the roots of outrage in moral indignation and what that means for organisations and communications […]
4 years ago
The new multi-project management dashboard makes it so much easier for you to stay on top of everything that is happening across all of the campaigns you’re managing on EngagementHQ.
4 years ago
The release of the new management interface is a game changer for your use of EngagementHQ surveys and forms. It will save you time. It’s more intuitive. And, just as importantly, it’s more fun.
4 years ago
The release of the new Project Cloning function means, from today on, you won’t have to go through the tortuously boring process of setting up dozens of identical campaign pages. From here on in, with a click of one button, just about all of the work will be done for you, automagically.
4 years ago
EngagementHQ (EHQ) was used by the NSW Office of Environment & Heritage to reach out to the NSW community to discuss the complex issue of feral horse management in the Mount Kosciuszko National Park.
5 years ago
Restructure and change in government departments is inevitable. Rather than railing against the disruption, bureaucrats must plan community interactions around them. [Note: The full text of this post was originally published and can be read on The Mandarin as Staying engaged when your agency is restructured (again).] I hear a common refrain from exhausted public […]
5 years ago
Writing project headlines to engage your community online is both an art and a science. There are some things that you simply must and must not do. Once you have these rules down pat, like any creative endeavour, you can play around with things a little to drive up participation rates. The project headline is […]
5 years ago
There are a number of clear advantages and disadvantages of online communication that need to be considered when planning a digital citizen engagement strategy.
5 years ago
Yankalilla is a small agriculturally-based town on the southern Fleurieu Peninsula in South Australia, located 72 km south of the state’s capital of Adelaide. The town is nestled in the Bungala River valley, overlooked by the southern Mount Lofty Ranges and acts as a service centre for the surrounding agricultural district. This article outlines how small […]
5 years ago
Earlier this year Christchurch City Council launched the Your Library, Your Voice campaign to get the community involved in helping design its new central library following the 2011 earthquakes. Between February and June 2011 a series of earthquakes and aftershocks devastated much of Christchurch, New Zealand’s second largest city. In all, 185 people were killed […]
5 years ago
There is no questioning that online community panels are fast becoming a key part of local government community engagement strategies. Online community panels offer many benefits in terms of engagement marketing efficiency and effectiveness, and from a research perspective, they can offer some rigor around the demographic diversity of those being engaged. The question that […]
5 years ago
In an earlier post I shared the ten most influential community engagement Twitter accounts. ‘Influence’ was determined by a range of quantitative measures, such the number of followers, the domain authority of their website, the number of times their content is re-tweeted and more along the same lines. For this list I’m taking a different […]
5 years ago
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