Managing community consultation fatigue
Setting expectations and coordinating across the organisation can work to avoid consultation fatigue.
6 years ago
Integrating social media with online engagement
Linking EngagementHQ with other social media tools Switch on the social media sharing in the deep configuration to make it easy for participants to share the consultation with their friends and followers. Add “follow us on” Facebook and Twitter buttons to the top of the widgets column with HTML links through to either/both sites. […]
6 years ago
Creating a culture of engagement
Organisational buy-in at a senior level is crucial to creating a culture of engagement and the success of your public engagement strategy.
6 years ago
Cultivating Inclusive Online Engagement
Including everyone in our online engagement needs to recognize that online isn’t everyone’s preferred method. Download PDF here
6 years ago
Integrating offline and online engagement
Online community engagement provides a range of opportunities to complement, supplement and otherwise enhance face-to-face community engagement processes.
6 years ago
Promoting online consultation
Quality market research, audience identification and promotional activities are key to driving traffic to an online consultation space.
6 years ago
Who’s listening on Facebook and Twitter
An article about Port Pirie Council’s use of social media prompted Bang the Table CEO, Matt Crozier, to question who’s listening on Facebook and Twitter?
Matthew Crozier
7 years ago
11 Best Tips For Creating An Engaging Online Consultation
Note: This post is a updated rewrite of an earlier tips sheet. There’s much more to a successful online consultation than having a pretty website. Yes, a site needs to look smart and deliver the goods design-wise, but with the main objective being to rally community participation, it’s crucial that you deliver a site based on […]
Tracey Gobey
7 years ago
6 Strategies For Promoting Your Online Consultation
Note: Promoting your online consultation is a rewrite and update of one of our “tips sheets” that has been in circulation for a number of years, which we are ever evolving. Successful promotion can make or break your online consultation. Letting people know about the opportunity to get involved in your project is critical to the […]
Tracey Gobey
7 years ago
Empowering open and collaborative governance
Greek academics, Assistant Professor Yannis Charalabidis and Sotirios Koussouris, have teamed up to edit a new compilation of papers on e-participation and e-governance, Empowering Open and Collaborative Governance: Technologies and Methods for Online Citizen Engagement in Public Policy Making. Ann Macintosh, Professor of Digital Governance, at the University of Leeds notes in the fist of […]
Dr Crispin Butteriss
7 years ago
Sociability: Social Media for People with a Disability
Media Access Australia and the Australian Communications Consumer Action Network have published a review of the accessibility of the most popular social media for people with a disability. Importantly, in addition to providing a nice overview of the accessibility issues with Facebook, Linkedin, Twitter, YouTube, Skype and various blogging platforms Sociability: Social Media for People […]
7 years ago
Dialogue, discussion and debate in online public policy discussion forums
The exchange that takes place within the online public policy forums we host runs the full gamut from deeply deliberative dialogue to divisive bickering. This is to be expected; they are, after all spaces for the contest of wicked problems. The question is, how do we enable the former and limit the later? One of […]
Dr Crispin Butteriss
7 years ago
“Ladder of Citizen Participation” by Sherry Arnstein revisited
Sherry Arnstein’s seminal article describing the “Ladder of Citizen Participation” retains its role as one of the pillars of community engagement practice in today’s online world. Last weekend I tidied up my garden shed. It was so full of the debris and detritus of life that the door struggled against the bolt and bowed at […]
Dr Crispin Butteriss
7 years ago
E-Participation, Transparency, and Trust in Local Government
A study of e-participation enterprises by the Seoul Metropolitan Government indicates that “satisfaction with the user-friendliness of e-participation applications directly and positively affects participants’ social learning and e-participants’ assessment of government transparency.” Soonhee Kim, Professor of Public Administration at Syracuse University and Jooho Lee, Assistant Professor of Political Science at the University of Idaho have combined […]
Dr Crispin Butteriss
7 years ago
The public engagement continuum
Because community engagement is just about as far from a static enterprise as one can imagine, we wanted to come up with a visual tool to represent that dynamism and make it easier for our clients to pick the right feedback tools for the job at hand.
Dr Crispin Butteriss
7 years ago
Online transparency versus anonymity
Not a week goes by in the Bang the Table office where we don’t have heated discussions on the pros and cons of online transparency versus anonymity when it comes to the world of online community engagement. So when this infographic from Namesake.com (via Visual.ly) popped into my Facebook feed discussing the very topic, I […]
7 years ago
Some Thoughts On Planning Reform – When To Consult?
I’ve just been reading an article in the Sydney Morning Herald about the state of Planning in NSW. The article quotes a submission to the Independent Review Panel on planning by the Planning Institute of Australia which laments the culture of fear in the industry which, they seem to suggest, is killing creativity and innovation […]
Matthew Crozier
7 years ago
Mobile Community Engagement or Smart Phone Engagement
Whether you consider yourself part of the gov2, digital democracy, or online community engagement sector, mobile community engagement is the next frontier. Last month I presented alongside my fellow community engagement practitioner, Ben Parsons on the subject of Mobile Community Engagement at the Australasian IAP2 conference. Ben hails from New Zealand where he runs his […]
Dr Crispin Butteriss
7 years ago
The Smartphone Revolution – You Won’t Fool The Children
While social media usage and applications will continue to evolve over the coming months and years, three things are certain: It’s only going to get bigger. No business can afford to ignore it. And, you won’t fool the children of the smartphone revolution. What an astonishing quote to pull from a statistics document. This came […]
Matthew Crozier
7 years ago
Do tax and social media mix?
Slide deck from a presentation to tax office officials titled, Tax.2.0: the social media future of tax. These are the slides from a presentation I was asked to give a few years back to a gathering of the Chief Executive Officers of each of the Australian State based revenue agencies. The group, who were without […]
7 years ago
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