Lesson #10: Closing The Loop On Online Engagement

Lesson 10 of our top tips on best-practice online citizen engagement. Citizen engagement can be a fraught activity with participants often left dissatisfied if they feel their contributions are not duly considered in the decision-making process.

Matthew Crozier

Matthew Crozier

4 years ago

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The Rise of the Chief Citizen Officer

Over the past ten years, we’ve seen the C-Suite expand considerably.  Our expectations have lifted from seeing a CEO, CFO, and CIO in an enterprise, to a level where we anticipate the executive roster to include descriptors like Strategy (CSO), Marketing (CMO), People (CPO), Experience (CXO) and Customer (CCO). It appears this trend is gaining […]

Bang the Table

Bang the Table

4 years ago

Five books about public participation

We’re at it again. Curating a list of the best public participation books of the past year; a follow-up to our popular Top 5 Public Participation Books From 2014 post. In order to do so, we’ve scoured the internet far and wide for the books that will make you think differently about public participation and help inspire, […]

Dr Crispin Butteriss

Dr Crispin Butteriss

4 years ago

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Royal Women’s Hospital gets 500 EHQ survey responses in less than a day

When we saw the amazing results the Royal Women’s Hospital’s engagement team achieved recently, we had to take a closer look at how they did things. Not only did they have to design a project site in a very short timeframe but they were also able to achieve over 500 survey responses in just one day using EngagementHQ.

Joe Kresling

Joe Kresling

4 years ago

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EngagementHQ Upgraded Newsletters in 4 Easy Steps

EngagementHQ’s built-in e-newsletter centre has been significantly upgraded and simplified. Apart from improving the overall look of all outgoing emails, we have consolidated the newsletter production stages from nine to four simple steps.

Joe Kresling

Joe Kresling

4 years ago

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IAP2 & Bang The Table Workshops – Engaging In the Digital Space

We have teamed up with IAP2 Australia to deliver a series of professional development workshops aimed at supporting and improving your online engagement practice. These workshops will provide you with practical skills and techniques for attracting engagement audiences, building your community databases and improving your online engagement strategies. Bang the Table is well-known in the engagement sector […]

Nathan Connors

Nathan Connors

4 years ago

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Lesson #8: Consider Open Feedback, Not Just Online Surveys

Lesson 8 in our top ten tips for best-practice online citizen engagement series. It is important to provide innovative ways for community members to engage, by means of empowering them to provide feedback, but also by giving them the chance to interact with each other.

Matthew Crozier

Matthew Crozier

4 years ago

Bayside City Council uses EHQ to reach an interesting audience demographic

Bayside City Council is reaching out to two hard to reach segments of the community in their playground improvement project: parents and their 2 to 12-year-old kids. We take a look at how they used an innovative and playful approach to create resonance with this specific target audience.

Joe Kresling

Joe Kresling

4 years ago

Lesson #7: Use engaging content – share all relevant information in the same engagement space 

Lesson 7 in our top ten tips for best-practice online citizen engagement series. Unfortunately, most municipal, government and large corporate websites are a horrific prospect for the curious citizen because of the depth and complexity of information they contain. As a consequence, it is highly unlikely the people you wish to engage will have the patience to track down all the relevant material they need to provide informed feedback.

Matthew Crozier

Matthew Crozier

4 years ago

Data Matters! A New Way to Segment Your Database

How to segment your database? Building a large and quality database is one of the most important things to do to effectively engage with your community online. Learn a new way to segment your database.

Matthew Crozier

Matthew Crozier

4 years ago

Gladstone Regional Council Seeks Community Input For CBD Re-design

Gladstone Regional Council are undertaking a project to gain community input about the reshaping and reimagining of the area’s Central Business District. Using EHQ’s engagement tools in very innovative ways, this is a project worth looking at. Read on as we take a closer look…

Joe Kresling

Joe Kresling

4 years ago

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Our Best EHQ client sites for 2015!

This year we shared 20 of our best client sites that either excelled with great design, user functionality or excellent online engagement strategy. With 50-60 projects released each week, finding our favourites was no easy feat! With 2015 drawing to a close, we take a look back at some of these projects and look forward to sharing […]

Matthew Crozier

Matthew Crozier

4 years ago

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Lesson #6: Be honest and clear about what you want to achieve

Lesson 6 in our top ten tips for best-practice online citizen engagement series. Nobody likes to be misled and nothing leads to community cynicism more than engagement that pretends to consult, collaborate or empower when in reality the decision has already been made.

Matthew Crozier

Matthew Crozier

4 years ago

Lesson #5: Give The Public A Clear Timeline For Consultation

Lesson 5 in our top ten tips for best-practice online citizen engagement series. Citizen engagement can be a fraught activity with participants often left dissatisfied if they feel their contributions are not duly considered in the decision-making process. Though it can be difficult to provide feedback to participants in a face-to-face process, online engagement provides no such barriers and actually presents a fantastic opportunity to engage further with the community.

Matthew Crozier

Matthew Crozier

4 years ago

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