Cerebral, emotional, spiritual: reporting back from the Melbourne Facilitation One Day Wonder

On Wednesday I was fortunate enough to spend the day with one hundred (mostly community) facilitators of all ages and backgrounds, at the 2014 Facilitation One Day Wonder, or FODW (pronounced Fodwa), at Melbourne’s Abbotsford Convent. I expected to be challenged intellectually, I suspected things might get a little emotional, I wasn’t prepared to be […]

Dr Crispin Butteriss

Dr Crispin Butteriss

5 years ago

Is Online Community Engagement Prone To Hijacking?

Before committing to a new engagement strategy, it is normal to consider risks and risk management. It is quite natural, therefore, to ask is online community engagement prone to hijacking? Many organisations new to engaging their community online harbour understandable fears the process will be ‘hijacked’ or stacked by vocal minority groups. Actually, this is […]

Matthew Crozier

Matthew Crozier

5 years ago

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New Zealand’s long-term local government planning

Western Bay of Plenty District Council and Christchurch City Council are leading the way in contemporary community engagement practice in New Zealand by engaging citizens online about their long-term plans. Planning for the long-term Under the New Zealand Local Government Act 2002, local authorities are required to produce a long-term plan, covering a ten-year period. […]

5 years ago

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Mobile public engagement

This article is a slide-deck for a presentation about mobile public engagement with smartphones delivered to the Australasian chapter of the IAP2 in November 2011.

Dr Crispin Butteriss

Dr Crispin Butteriss

5 years ago

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10 Most Success Factors for Engaging Online

The presentation from 2010 outlines the ten critical success factors for engaging online where the aim is to get more people involved and keep more people involved in your online consultations. Photo credit: Ged Carroll   Thanks for getting all the way to bottom! Subscribe to our monthly digest newsletter if you’d like to be […]

Dr Crispin Butteriss

Dr Crispin Butteriss

5 years ago

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Engaging rural and regional communities by Susan Benedyka

Susan Benedyka has been engaging rural and regional communities in conversations about public policy for three decades. We sat down for a chat to talk about the many lessons from her experiences. Susan was born amidst the red earth of the far western New South Wales mining town of Broken Hill and grew up in […]

5 years ago

Della Rucker writes about digital crowd sourcing public policy wisdom

Today I read the introductory chapter for a book Della Rucker, Principal of the Wise Economy Workshop, is writing about Crowd Sourcing Wisdom and its application to digital crowdsourcing.  In it Della paints a damming picture of the state of current public participation practices and in so doing creates a clear case for change and […]

Matthew Crozier

Matthew Crozier

5 years ago

Engaging stakeholders through digital stories

Rich, or long form, digital stakeholder engagement, stands in stark contrast to short form methods such as quick polls, surveys and ideation. In case you missed it last week Bang the Table CEO, Matthew Crozier spoke with David Donaldson of the Mandarin about making digital stakeholder engagement work. David and Matt talked about the ability […]

Bang the Table

Bang the Table

5 years ago

Ask the right question to increase online engagement by your community

The right question is the key to drawing your community into your policy discussions and increasing your online engagement. Time and time again, community engagement people worry that the tools or tactics they use to engage their stakeholders in conversation aren’t good enough. Well sometimes it’s just the way you ask a question that makes […]

Bang the Table

Bang the Table

5 years ago

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7 Easy Steps To Accessible Online Community Engagement

Accessible online community engagement doesn’t need to be difficult, but it is essential. Compliance with global standards for website accessibility is law in many jurisdictions.  Ok, so it’s pretty unlikely you are going to end up in court for failing to meet accessibility guidelines (though it does happen) but there are plenty of reasons for […]

Matthew Crozier

Matthew Crozier

5 years ago

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Five reasons to open up your online community panel

We understand the allure of a closed online community panel to local authorities (a panel where only invited pre-registered community members get to comment on an issue). They are very administratively convenient and unlikely to spring any surprises on you. Despite this, we believe that there are better ways to engage your community. Here are […]

Matthew Crozier

Matthew Crozier

5 years ago

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Measuring online citizen engagement: Setting effective metrics and targets

Setting targets and measuring online citizen engagement are arguably the most important aspects of any engagement process. If we are unable to properly understand the results, then have we really respected the community’s time and effort contributing to our project? In building the latest version of the EngagementHQ software we not only thought about new […]

Tracey Gobey

Tracey Gobey

5 years ago

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Managing down risks in online community engagement

Managing down risks in online community engagement is as simple as choosing the right tool for the job and the right tool for the consulting organisation’s risk profile. I’ve been promoting the use of online tools to enhance citizen engagement for nearly 7 years now. When we started, fear was the major obstacle to progress. […]

Dr Crispin Butteriss

Dr Crispin Butteriss

5 years ago

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Gathering rich personal stories online to inform the Australian National Disability Insurance Scheme

The Australian Government’s consultation about the need for a national disability insurance scheme provided the perfect context to demonstrate how gathering rich personal stories online can drive profound public policy change. In 2013 the Australian government introduced legislation to create a national disability scheme. The new system was the single biggest change in Australia’s disability […]

6 years ago

5 Nuggets of Wisdom for Online Community Engagement

When it comes to online community engagement, there are many things to think about. Here are my top 5 nuggets of wisdom that I hope you’ll serve up with a side of fries and a large Coke! 1. Heat Seeking Missile like Focus Think about what action you want people to take on your page […]

6 years ago

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7 Reasons Why Facebook Is NOT For Government Community Engagement

Facebook is not designed for government community engagement, it is designed to make its owners lots and lots of money. It pays to remember this. As the publicly listed monolith that is Facebook evolves, it seems to move further and further away from providing a platform for useful community engagement. Here’s why: 1. It’s not […]

Matthew Crozier

Matthew Crozier

6 years ago

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The Business Case For Online Citizen Engagement

Building the business case for online citizen engagement is the first critical step in getting your organisation into the online space. The specific nature of the arguments you pursue will depend on the nature of your boss and your organisation. Deciding whether to frame the value proposition in terms of value add or protection from […]

Dr Crispin Butteriss

Dr Crispin Butteriss

6 years ago

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Annual public engagement planning

Successful public engagement planning doesn’t happen by accident. It requires good quality strategic thinking, internal collaboration, time and resources. If the last year proved nothing else it was that a year can pass in a blink of an eye. Good planning (and good public engagement) takes time. January is a great time to take a […]

Dr Crispin Butteriss

Dr Crispin Butteriss

6 years ago

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