While social media usage and applications will continue to evolve over the coming months and years, three things are certain: It’s only going to get bigger. No business can afford to ignore it. And, you won’t fool the children of the smartphone revolution. What an astonishing quote to pull from a statistics document. This came […]
8 years ago
Slide deck from a presentation to tax office officials titled, Tax.2.0: the social media future of tax. These are the slides from a presentation I was asked to give a few years back to a gathering of the Chief Executive Officers of each of the Australian State based revenue agencies. The group, who were without […]
8 years ago
Multilingual online consultation just got a step closer with EngagementHQ’s second language sites. One of the most common questions I am asked whenever I present at conferences, particularly those with a public sector slant, is “does this work for CaLD communities”? CaLD, for the initiated, is used in Australia as the shorthand for “Culturally and […]
8 years ago
Last week I posted a link on Twitter to the Australian ABCs The Drum blogpost about the uptake of Twitter by rural Australian communities – Social Media Storm: Farmers take to Twitter. For me, the most interesting aspect of the post was not what the author had to say, but the discussion between The Drum […]
8 years ago
Andrew Crowley, from Capacity Consulting, has put together this brief of a case study on this initiative by Kingston City Council in Victoria.
8 years ago
Stuart Reeve, Managing Director of Micromex Research, explores the role of unstated community values and needs through a Council Satisfaction model based on over 30,000 local government interviews.
8 years ago
What is Tax 2.0? This article provides a listing of ten creative ways tax agencies are using web 2.0 to improve revenue collection.
8 years ago
One of the first questions I’m asked whenever I stand up to talk about online community engagement using our Smart Forums is, “Isn’t this just another way to hear from the same people we always hear from?” And we all know who “those” people are: the man who yells out his thoughts at random from […]
8 years ago
Today we can announce that the Executive Directors of Bang the Table have purchased the 10% share of the business previously owned by Twyfords. Vivien Twyford has also resigned her position on the board. On behalf of all the Directors of Bang the Table I would like to express our gratitude to our friends at […]
8 years ago
Like many others I was pretty perplexed by the shameless attempt by Kenneth Cole to promote his shoes using the #Cairo hashtag on Twitter.
8 years ago
This morning I read a blog post by Mark Drapeau that neatly said in a very eloquent way lots of things I have been thinking but failing to express very well for a long time. Please go and read the original article entitled Government Social Media: Five Questions for 2011. I couldn’t resist reproducing a […]
8 years ago
Attempting to outlaw Facebook, Twitter and their lesser-known cousins may cruel your pitch with Gen Y staff. To allow or not all? That is the conundrum for many councils when it comes to the question of staff access to social media during working hours. But think carefully before pushing through a ‘no’ vote. Quite apart […]
8 years ago
Chain Valley Coal has embraced consulting online about mining activities with the communities of Newcastle and Lake Macquarie. Chain Valley is located in the Newcastle coalfield on the southern shore of Lake Macquarie, around 100 kilometres north of Sydney. Mining commenced in 1961, and the mine currently produces around 700,000 saleable tonnes of thermal coal. […]
9 years ago
I have been getting increasingly alarmed at reports of central purchasing initiatives for Gov 2.0 where contracts are signed at a whole of government level. Central purchasing seems like ever such a good idea to drive down costs. If the Government buys all its pens from one source then the pens are cheaper – is […]
9 years ago
Astonished as I am that anyone could reject the healthy meaty charms of a convenient local Macca’s, the reason I am highlighting this is the reporting of the Facebook debate which I think throws light on a genuine problem with Facebook Groups.
9 years ago
I am sometimes confronted by a prejudice in my travels; that relationships developed through online community engagement are less real than those created via face-to-face engagement processes. Like most prejudices I believe it is based on fear and misunderstanding. Earlier this week I was lucky enough to be asked to chair a mini-conference in Sydney […]
9 years ago
Author, web content strategist and e-learning trainer, Rachel McAlpine from NZ organisation Contented, reminds us that when it comes to web copy, less is more.
9 years ago
Creating a captivating citizen engagement platform is about much more than having a pretty website. Yes, a site needs to look smart and deliver the goods design-wise, but with the main objective being to rally community participation, it’s crucial that you deliver a site based on sound methodology and highly engaging content. Of course, there is […]
9 years ago
Read about the top six most frequently asked questions about the communications risks for brands when using an online discussion forum.
9 years ago
They say a man’s home is his castle. So when Hornsby Council made the decision to try consulting online about urban consolidation we expected some serious community feedback. attracted a large amount of visitors and opinions when it consulted its community online for Stage 1 and Stage 2 of its Housing Strategy. Tamara Shardlow spoke […]
9 years ago
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