Lesson 9 in our ten top tips for best-practice online citizen engagement series. With online citizen engagement, it is equally important to respect the community and take the time to measure and understand their responses as well as provide genuine feedback.
4 years ago
Citizen science is also called public participation in scientific research. So there would seem to be a natural nexus between it and community engagement practice.
4 years ago
Working in community engagement is a bit like working in an auto repair shop. Imagine engagement workers as mechanics tinkering away trying to make adjustments to a giant machine that was built for purpose a long time ago. Operators have realised the machine may not be as effective as it should be but is too […]
4 years ago
Over the past ten years, we’ve seen the C-Suite expand considerably. Our expectations have lifted from seeing a CEO, CFO, and CIO in an enterprise, to a level where we anticipate the executive roster to include descriptors like Strategy (CSO), Marketing (CMO), People (CPO), Experience (CXO) and Customer (CCO). It appears this trend is gaining […]
4 years ago
One of the strengths of EngagementHQ is the variety of tools available for use for online consultations. When we saw the City of Sydney using the Guestbook tool to ask people to make a pledge to their city, we had to highlight this very creative and unique way to engage a community.
4 years ago
We’re at it again. Curating a list of the best public participation books of the past year; a follow-up to our popular Top 5 Public Participation Books From 2014 post. In order to do so, we’ve scoured the internet far and wide for the books that will make you think differently about public participation and help inspire, […]
4 years ago
When we saw the amazing results the Royal Women’s Hospital’s engagement team achieved recently, we had to take a closer look at how they did things. Not only did they have to design a project site in a very short timeframe but they were also able to achieve over 500 survey responses in just one day using EngagementHQ.
4 years ago
EngagementHQ’s built-in e-newsletter centre has been significantly upgraded and simplified. Apart from improving the overall look of all outgoing emails, we have consolidated the newsletter production stages from nine to four simple steps.
4 years ago
We have teamed up with IAP2 Australia to deliver a series of professional development workshops aimed at supporting and improving your online engagement practice. These workshops will provide you with practical skills and techniques for attracting engagement audiences, building your community databases and improving your online engagement strategies. Bang the Table is well-known in the engagement sector […]
4 years ago
Dr David Lee Scher discusses how the patient is a consumer (defined as a purchaser of goods and services for personal use) in the healthcare arena and how viewing a patient as a consumer is transforming healthcare.
4 years ago
Lesson 8 in our top ten tips for best-practice online citizen engagement series. It is important to provide innovative ways for community members to engage, by means of empowering them to provide feedback, but also by giving them the chance to interact with each other.
4 years ago
Bayside City Council is reaching out to two hard to reach segments of the community in their playground improvement project: parents and their 2 to 12-year-old kids. We take a look at how they used an innovative and playful approach to create resonance with this specific target audience.
4 years ago
Lesson 7 in our top ten tips for best-practice online citizen engagement series. Unfortunately, most municipal, government and large corporate websites are a horrific prospect for the curious citizen because of the depth and complexity of information they contain. As a consequence, it is highly unlikely the people you wish to engage will have the patience to track down all the relevant material they need to provide informed feedback.
4 years ago
How to segment your database? Building a large and quality database is one of the most important things to do to effectively engage with your community online. Learn a new way to segment your database.
5 years ago
Gladstone Regional Council are undertaking a project to gain community input about the reshaping and reimagining of the area’s Central Business District. Using EHQ’s engagement tools in very innovative ways, this is a project worth looking at. Read on as we take a closer look…
5 years ago
This year we shared 20 of our best client sites that either excelled with great design, user functionality or excellent online engagement strategy. With 50-60 projects released each week, finding our favourites was no easy feat! With 2015 drawing to a close, we take a look back at some of these projects and look forward to sharing […]
5 years ago
Lesson 6 in our top ten tips for best-practice online citizen engagement series. Nobody likes to be misled and nothing leads to community cynicism more than engagement that pretends to consult, collaborate or empower when in reality the decision has already been made.
5 years ago
Lesson 5 in our top ten tips for best-practice online citizen engagement series. Citizen engagement can be a fraught activity with participants often left dissatisfied if they feel their contributions are not duly considered in the decision-making process. Though it can be difficult to provide feedback to participants in a face-to-face process, online engagement provides no such barriers and actually presents a fantastic opportunity to engage further with the community.
5 years ago
This well-designed project by the Department of Environment and Planning in the Australian Capital Territory (ACT) is a fantastic example of how to use EngagementHQ to close the loop on a community consultation.
5 years ago
The pressure on the arts and culture sector to justify its existence is unremitting. Digital audience engagement and community engagement are an avenue for performing arts centres to reach their communities beyond the confines of a bricks and mortar reality. I was recently invited to present at a Melbourne gathering of managers of performing arts centres […]
5 years ago
Let's activate your community. REQUEST A DEMO
