Drive more traffic to your online forums – make the issues concrete

If you want you online forum to attract a lot of traffic and a lot of comments… MAKE IT CONCRETE. Our four largest consultations have been, in order: (1) a proposal to remove a heavy rail line; (2) a plan to allow multi-storey development within a residential suburb; (3) a plan to change bus routes and frequencies; and (4) a proposal to redevelop a heritage lighthouse.

Dr Crispin Butteriss

Dr Crispin Butteriss

10 years ago

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Revisiting the 10 Golden Rules of Online Engagement

Last August whilst at the Glasgow IAP2 congress I posted 10 Golden Rules of Community Engagement to this blog. I remember at the time I was nursing the mother of all hangovers after some wonderful Glaswegian hospitality. The post got some attention and was reproduced some months later in Government Magazine. I thought it would […]

Matthew Crozier

Matthew Crozier

10 years ago

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Opportunity and Need

I thought I would spend some self indulgent time reflecting on why online engagement is important and why (a year ago now) I was so keen to get out of a successful consultancy and to start Bang the Table. Obviously this was a partnership decision, Crispin and I were partners in our consulting business before […]

Matthew Crozier

Matthew Crozier

10 years ago

Engaging Young People Online

[UPDATED May 3, 2016] It’s not unusual when I am presenting a talk on online engagement to encounter great enthusiasm from people who see this as the ideal way for engaging young people. There seems to be a rather naive belief, that because young people are on online and like to be online, if we […]

Matthew Crozier

Matthew Crozier

10 years ago

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Using Video To Enhance Your Online Engagement Strategy

[Updated October 20, 2015] Video is THE single most powerful way to communicate complex information to the public. The advent of YouTube and other video sharing sites along with inexpensive digital video cameras have been game changers in video production and sharing. Videos with production standards that meet the needs of the majority of the […]

Dr Crispin Butteriss

Dr Crispin Butteriss

10 years ago

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Netiquette – How To Mind Your Manners Online

  I’ve just finished reading a really useful article by Craig Thomler on his blog eGovAU entitled Digital etiquette – are government agencies adequately prepared to engage appropriately online? I won’t reproduce it here but it is the basis of what I want to share and I recommend a visit to eGovAU to read it […]

Matthew Crozier

Matthew Crozier

10 years ago

Online Citizen Participation: Why Governments Need To Embrace It

Here are eleven pretty good reasons why government organisations should be embracing online citizen participation. Internet Saturation In 1998, only 18% of Australians had the “net” on at home. Today, 88% to 94% of people have internet access in Australia, New Zealand, Canada, the UK and the USA. No traditional engagement technique can offer this […]

Dr Crispin Butteriss

Dr Crispin Butteriss

10 years ago

Completing the community feedback contract: closing the loop

Something that is often neglected when Government organisations consult the community is completion of the process by letting the community know about the results and what will happen next. Too often the participation process finishes to be replaced by silence, often for many months, before a decision emerges. It was refreshing to see how Broken […]

Tracey Gobey

Tracey Gobey

10 years ago

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Market research versus community engagement

Despite the uptake of many traditional marketing research techniques by government agencies, there are many fundamental and  crucial differences between community engagement and market research methodologies. I’ve been hinting in a number of recent posts at the dangers of passing off market research as community engagement. I see this trend as something that is very worrying. […]

Matthew Crozier

Matthew Crozier

10 years ago

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The Epistemology of Mass Collaboration: Wikipedia as a source of knowledge

Back in 2009 the philosophy journal, Episteme, published an issue focussing on Wikipedia as a form of mass collaboration. The volume is no longer available online. However, Wikipedia published an extensive review of the four articles that dealt with Wikipedia, including one by Larry Sanger, founder of Wikipedia, entitled “The Fate of Expertise after WIKIPEDIA.” The […]

10 years ago

Consult the community on their terms

If you want the community to participate you need to provide easy to access means of engagement that encourage maximum participation and allow people to talk about the aspects they want to discuss not to wade through a 30 minute survey hoping their issue might come up at some stage.

Matthew Crozier

Matthew Crozier

10 years ago

The Marketer blogs about Bang the Table

For those of you who don’t follow the excellent blog by ‘The Marketer‘ here is an article published in November about the Bang the Table Newcastle Rail consultation. It’s an interesting perspective. November 02, 2008 Newcastle social media site ‘Bang the Table’ bangs political heads In a small way, Newcastle’s social media scene is a […]

Matthew Crozier

Matthew Crozier

10 years ago

Hijacking online public policy debates: Is it really a problem?

Is Hijacking online public policy debates really a problem? Yes, there is a small risk that someone might take it into their head to try to hijack your online public policy dialogue. But is it significant enough to draw a line through “online engagement” as part of your engagement strategy? Resoundingly, no.   Are online engagement […]

Matthew Crozier

Matthew Crozier

11 years ago

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