Hijacking online public policy debates: Is it really a problem?

Is Hijacking online public policy debates really a problem? Yes, there is a small risk that someone might take it into their head to try to hijack your online public policy dialogue. But is it significant enough to draw a line through “online engagement” as part of your engagement strategy? Resoundingly, no.   Are online engagement […]

Matthew Crozier

Matthew Crozier

10 years ago

How do I manage the risk of online hijacking?

I’ve written on this blog before about the fear of many institutions that they might be hijacked online by either an individual or a group using multiple logins to dominate a consultation process.

Matthew Crozier

Matthew Crozier

10 years ago

Top 6 Steps to Manage Angry Stakeholders Online

Managing agitated stakeholders online requires careful discipline by forum administrators and moderators. Over the past 8 months we have learned (sometimes the hard way) what constitutes best practice in terms of project team participation in online consultations. I thought it might be worth running through our current view of best practice. I will revisit this […]

Matthew Crozier

Matthew Crozier

10 years ago

Bang the Table responds to Crikey

Alex and Crikey readers, Well they say that all publicity is good publicity but it sure doesn’t feel like it tonight. The author has raised some really important issues in his article that deserve to be addressed in a public forum like this. First up, we were remiss not putting our names and backgrounds on […]

Matthew Crozier

Matthew Crozier

10 years ago

How to handle online questions, queries, concerns and criticisms from your community

I was sent this today, it is an email sent out to staff by Penrith City Council when considering how to deal with providing feedback to comments on the site. When we moderate we do so independently of our clients but our clients do have the option to ‘facilitate’ by asking questions, making statements or […]

Matthew Crozier

Matthew Crozier

10 years ago

“Online” is the future of community consultation

Community consultation should be a critical part of any organisation’s decision making process but for so many organisations in both government and private sector this has become nothing more than a chore, a box to tick. Hold a public meeting, publish a brochure and spin for all you’re worth to convince the public that they […]

Matthew Crozier

Matthew Crozier

11 years ago

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What makes a successful online stakeholder consultation?

When the site first went live I judged everything by numbers. Unique visitor numbers, page views, votes and above all else comments. I would login regularly and worry when consultations did not have large numbers of comments and an active discussion emerging. As time has gone on I have become less sure of this indicator […]

Tracey Gobey

Tracey Gobey

11 years ago

Managing the risk from unrepresentative critics through online stakeholder engagement

Last month I had one of those experiences that make you realise how little some people in positions of power understand the importance of community involvement in public life. I’m not going to name any names here, that wouldn’t be fair but the principle deserves some discussion. We had agreed to run a consultation for […]

Matthew Crozier

Matthew Crozier

11 years ago

Controversy drives higher online participation rates

When we first ventured into the world of the internet we somewhat naively assumed that punters would love our site and flock to it in their thousands. After all, there must be a huge demand to speak on the web in a place where your views are actually going to be heard by decision-makers. online participation […]

Matthew Crozier

Matthew Crozier

11 years ago

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