Market research versus community engagement

Despite the uptake of many traditional marketing research techniques by government agencies, there are many fundamental and  crucial differences between community engagement and market research methodologies. I’ve been hinting in a number of recent posts at the dangers of passing off market research as community engagement. I see this trend as something that is very worrying. […]

Matthew Crozier

Matthew Crozier

10 years ago

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The Epistemology of Mass Collaboration: Wikipedia as a source of knowledge

Back in 2009 the philosophy journal, Episteme, published an issue focussing on Wikipedia as a form of mass collaboration. The volume is no longer available online. However, Wikipedia published an extensive review of the four articles that dealt with Wikipedia, including one by Larry Sanger, founder of Wikipedia, entitled “The Fate of Expertise after WIKIPEDIA.” The […]

10 years ago

Consult the community on their terms

If you want the community to participate you need to provide easy to access means of engagement that encourage maximum participation and allow people to talk about the aspects they want to discuss not to wade through a 30 minute survey hoping their issue might come up at some stage.

Matthew Crozier

Matthew Crozier

10 years ago

The Marketer blogs about Bang the Table

For those of you who don’t follow the excellent blog by ‘The Marketer‘ here is an article published in November about the Bang the Table Newcastle Rail consultation. It’s an interesting perspective. November 02, 2008 Newcastle social media site ‘Bang the Table’ bangs political heads In a small way, Newcastle’s social media scene is a […]

Matthew Crozier

Matthew Crozier

10 years ago

Hijacking online public policy debates: Is it really a problem?

Is Hijacking online public policy debates really a problem? Yes, there is a small risk that someone might take it into their head to try to hijack your online public policy dialogue. But is it significant enough to draw a line through “online engagement” as part of your engagement strategy? Resoundingly, no.   Are online engagement […]

Matthew Crozier

Matthew Crozier

10 years ago

How do I manage the risk of online hijacking?

I’ve written on this blog before about the fear of many institutions that they might be hijacked online by either an individual or a group using multiple logins to dominate a consultation process.

Matthew Crozier

Matthew Crozier

10 years ago

Top 6 Steps to Manage Angry Stakeholders Online

Managing agitated stakeholders online requires careful discipline by forum administrators and moderators. Over the past 8 months we have learned (sometimes the hard way) what constitutes best practice in terms of project team participation in online consultations. I thought it might be worth running through our current view of best practice. I will revisit this […]

Matthew Crozier

Matthew Crozier

11 years ago

Bang the Table responds to Crikey

Alex and Crikey readers, Well they say that all publicity is good publicity but it sure doesn’t feel like it tonight. The author has raised some really important issues in his article that deserve to be addressed in a public forum like this. First up, we were remiss not putting our names and backgrounds on […]

Matthew Crozier

Matthew Crozier

11 years ago

How to handle online questions, queries, concerns and criticisms from your community

I was sent this today, it is an email sent out to staff by Penrith City Council when considering how to deal with providing feedback to comments on the site. When we moderate we do so independently of our clients but our clients do have the option to ‘facilitate’ by asking questions, making statements or […]

Matthew Crozier

Matthew Crozier

11 years ago

“Online” is the future of community consultation

Community consultation should be a critical part of any organisation’s decision making process but for so many organisations in both government and private sector this has become nothing more than a chore, a box to tick. Hold a public meeting, publish a brochure and spin for all you’re worth to convince the public that they […]

Matthew Crozier

Matthew Crozier

11 years ago

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