Gathering rich personal stories online to inform the Australian National Disability Insurance Scheme

The Australian Government’s consultation about the need for a national disability insurance scheme provided the perfect context to demonstrate how gathering rich personal stories online can drive profound public policy change. In 2013 the Australian government introduced legislation to create a national disability scheme. The new system was the single biggest change in Australia’s disability […]

6 years ago

5 Nuggets of Wisdom for Online Community Engagement

When it comes to online community engagement, there are many things to think about. Here are my top 5 nuggets of wisdom that I hope you’ll serve up with a side of fries and a large Coke! 1. Heat Seeking Missile like Focus Think about what action you want people to take on your page […]

6 years ago

Tags:

7 Reasons Why Facebook Is NOT For Government Community Engagement

Facebook is not designed for government community engagement, it is designed to make its owners lots and lots of money. It pays to remember this. As the publicly listed monolith that is Facebook evolves, it seems to move further and further away from providing a platform for useful community engagement. Here’s why: 1. It’s not […]

Matthew Crozier

Matthew Crozier

6 years ago

Tags:

The Business Case For Online Citizen Engagement

Building the business case for online citizen engagement is the first critical step in getting your organisation into the online space. The specific nature of the arguments you pursue will depend on the nature of your boss and your organisation. Deciding whether to frame the value proposition in terms of value add or protection from […]

Dr Crispin Butteriss

Dr Crispin Butteriss

6 years ago

Tags:

Annual public engagement planning

Successful public engagement planning doesn’t happen by accident. It requires good quality strategic thinking, internal collaboration, time and resources. If the last year proved nothing else it was that a year can pass in a blink of an eye. Good planning (and good public engagement) takes time. January is a great time to take a […]

Dr Crispin Butteriss

Dr Crispin Butteriss

6 years ago

Tags:

Don’t consult over Christmas; It’s rude.

Here’s a graphic showing cumulative traffic to all of the sites we manage over the past three years. The starting point on the left hand side is July 1st, trailing up and down through to June 30th on the right hand side. That canyon in the middle of the line… Christmas week. The community hasn’t […]

Dr Crispin Butteriss

Dr Crispin Butteriss

6 years ago

Top 15 Community Engagement Hashtags on Twitter

[Updated June 19, 2015] I put out a call to the Twitterverse for Twitter hashtags relating to community engagement practice. For anyone who doesn’t know, hashtags on Twitter form aggregations of tweets on a particular subject. You can follow a hashtag and follow tweets relating to the subject. It’s a great way to filter that […]

Matthew Crozier

Matthew Crozier

6 years ago

Tags:

How Video Helps To Drive Up Online Participation Rates?

Video has the potential to dramatically increase participant engagement and drive up online participation rates of your community. Investing in video means two things for certain. 1. Time. 2. Money. Deciding whether or not to invest in video for your online community engagement project then becomes about priorities, ROI and probably moving out of your […]

Dr Crispin Butteriss

Dr Crispin Butteriss

7 years ago

Tags:

More On The Role Of Love In Community Engagement

This was originally posted by the author on Medium here. The value of beautiful writing in engaging the community. A while back I posted on the role that love can play in engaging community around public policy. I concluded with a John Lennon quote… There are two basic motivating forces: fear and love. When we […]

Dr Crispin Butteriss

Dr Crispin Butteriss

7 years ago

Tags:

Motivating positive public engagement through love (rather than fear)

All too often, the easiest way to get people to engage about public policy is to threaten to take something away from them. This post is about taking the opposite approach in order to achieve positive public engagement. A while back I was half of a panel, alongside Tom Uglow from Google Creative Labs’ Sydney […]

Dr Crispin Butteriss

Dr Crispin Butteriss

7 years ago

Tags:

Closing the loop: The power of thank you

Closing the loop on online community engagement projects is often ignored as teams move on to the next exciting or urgent project. Worse still, projects are sometimes “disappeared”. The lack of a closed feedback loop to the community has a major impact on community-to-government relations, trust in the process, and trust in the future processes. […]

Tracey Gobey

Tracey Gobey

7 years ago

10 Favourite Lists of Twitter Tips for Community Engagement

While compiling last week’s blog ’20 Tips for using Twitter as Part of your Community Engagement Process‘ I came across lots and lots of  lists of Twitter tips.  In fact barely a day goes by without me seeing a new one sail past me on my Twitter stream.  Usually these contain consistently good advice, though […]

Matthew Crozier

Matthew Crozier

7 years ago

Tags:

20 Tips for using Twitter as a Community Engagement Tool

I realised the other day that we have never published a list of tips for using Twitter as a community engagement tool. To help put this right I called on some of the foremost minds of online community engagement, using Twitter of course. The list below comprises their ideas and recommendations, with a couple of […]

Matthew Crozier

Matthew Crozier

7 years ago

Tags: ,

Online Citizens Jury: Energy Generation in NSW

Early this year Bang the Table joined forces with the NewDemocracy Foundation and the NSW Public Accounts Committee (PAC) to support the creation of an online citizens jury portal as part of a unique experiment in participatory democracy. Last week saw the publication of the findings of the PAC report on “The Economics of Energy […]

7 years ago

Creating and cultivating an online community panel

Creating and cultivating an online community panel is a cost effective way to continually engage your community. One of the biggest challenges when embarking on any online engagement project is getting your community to pay attention to your consultation and even better, actually engage with you in the space over the long term (particularly for […]

7 years ago

Tags:

Using scenario based questions to stimulate online discussion

The Victorian Sentencing Council used scenario based questions to stimulate online discussion about complex legal questions to great effect. “There’s no such thing as a stupid question.” Hmmm? We’ve all heard that one before, and normally I would agree. But when it comes to engaging online, the art of asking a question can make or […]

7 years ago

Tags:

eDemocracy: Local government leading the charge

David Bartlett, a recent premier of Tasmania, blogged earlier today on CIO magazine’s website about the vital role Local Governments are playing in innovation and growth within new industry sectors including eDemocracy. He relates a rise in the use of platforms like EngagementHQ to the impact government can have by being prepared to work with […]

Karthik Reddy

Karthik Reddy

8 years ago

Tags: ,

“I Wish My Son Had Cancer….”

The title of this blogpost is taken from a comment / story posted on a consultation site we are currently running for the Australian Government. Way back in 2010 I wrote a post titled “Is online community engagement real” in response to a feeling I sometime get that there is a sense within the community […]

8 years ago

Tags:

Quality versus quantity in online participation

The argument about quality versus quantity in online participation is a perennial one. What exactly defines quality? And how is one person’s participation measurably more valuable, and presumably of higher quality, than another? It’s a question that practitioners and academics, particularly those with an interest in the “deeper” deliberative dialogue have been pondering for well […]

Dr Crispin Butteriss

Dr Crispin Butteriss

8 years ago

Tags:

EngagementHQ Logo Gray Let's activate your community. REQUEST A DEMO