A bit of a stuff up!

Its been pointed out to me (thanks to Tim) that my previous post on this blog ‘Is anybody listening’ has rather a huge blooper in it as I managed to misinterpret the Herald email stats. I thought this was emails received by the Herald about stories when it is actually the number of people who […]

Matthew Crozier

Matthew Crozier

10 years ago

Online Deliberation: Design, Research & Practice

Online deliberation is objective of any online policy discussion forum. More often that not, it is the shining light at the end of a very long tunnel. There to motivate us, as practitioners, to keep trying – as opposed to a reality that is often closer to hostile debate. This excellent collection of academic articles […]

10 years ago

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Lessons from over 100 online forums for citizen participation

Presentation slides on the lessons we have picked up along the way from over 100 online forums for citizen participation. Earlier this month I presented at two events in Western Australia. The first was the annual conference of the Australasian IAP2 held in beautiful Freemantle – if you haven’t been, find an excuse to go. […]

10 years ago

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Informing Communities: Sustaining Democracy in the Digital Age

“Informing Communities” Sustaining Democracies in the Digital Age” has been published out of the US by The Knight Commission on the Information Needs of Communities in a Democracy. The Commission was assembled in 2008 to recommend policy reforms and other public initiatives to help American communities better meet their information needs. While a great deal […]

10 years ago

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Is Facebook a Community Engagement Tool?

I spent most of yesterday pondering the use various social networking sites as tools to support a community engagement process and thought a few of the findings might be of interest to the broader world. I’ll limit this post to thoughts on Facebook and more specifically Facebook in Australia.

10 years ago

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Is participatory democracy a lottery? A few thoughts on stratified random sampling

Participatory democracy has been the philosophical driver of community engagement practice since the 1960s. But where does random sampling fit in? This post is a long time coming. Ever since we got into the business of providing open access online forums for community engagement, I have been confronted with the comment that the results are […]

Dr Crispin Butteriss

Dr Crispin Butteriss

10 years ago

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Drive more traffic to your online forums – make the issues concrete

If you want you online forum to attract a lot of traffic and a lot of comments… MAKE IT CONCRETE. Our four largest consultations have been, in order: (1) a proposal to remove a heavy rail line; (2) a plan to allow multi-storey development within a residential suburb; (3) a plan to change bus routes and frequencies; and (4) a proposal to redevelop a heritage lighthouse.

Dr Crispin Butteriss

Dr Crispin Butteriss

10 years ago

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Revisiting the 10 Golden Rules of Online Engagement

Last August whilst at the Glasgow IAP2 congress I posted 10 Golden Rules of Community Engagement to this blog. I remember at the time I was nursing the mother of all hangovers after some wonderful Glaswegian hospitality. The post got some attention and was reproduced some months later in Government Magazine. I thought it would […]

Matthew Crozier

Matthew Crozier

10 years ago

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Opportunity and Need

I thought I would spend some self indulgent time reflecting on why online engagement is important and why (a year ago now) I was so keen to get out of a successful consultancy and to start Bang the Table. Obviously this was a partnership decision, Crispin and I were partners in our consulting business before […]

Matthew Crozier

Matthew Crozier

10 years ago

Using Video To Enhance Your Online Engagement Strategy

[Updated October 20, 2015] Video is THE single most powerful way to communicate complex information to the public. The advent of YouTube and other video sharing sites along with inexpensive digital video cameras have been game changers in video production and sharing. Videos with production standards that meet the needs of the majority of the […]

Dr Crispin Butteriss

Dr Crispin Butteriss

10 years ago

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Netiquette – How To Mind Your Manners Online

  I’ve just finished reading a really useful article by Craig Thomler on his blog eGovAU entitled Digital etiquette – are government agencies adequately prepared to engage appropriately online? I won’t reproduce it here but it is the basis of what I want to share and I recommend a visit to eGovAU to read it […]

Matthew Crozier

Matthew Crozier

10 years ago

Online Citizen Participation: Why Governments Need To Embrace It

Here are eleven pretty good reasons why government organisations should be embracing online citizen participation. Internet Saturation In 1998, only 18% of Australians had the “net” on at home. Today, 88% to 94% of people have internet access in Australia, New Zealand, Canada, the UK and the USA. No traditional engagement technique can offer this […]

Dr Crispin Butteriss

Dr Crispin Butteriss

10 years ago

Completing the community feedback contract: closing the loop

Something that is often neglected when Government organisations consult the community is completion of the process by letting the community know about the results and what will happen next. Too often the participation process finishes to be replaced by silence, often for many months, before a decision emerges. It was refreshing to see how Broken […]

Tracey Gobey

Tracey Gobey

10 years ago

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Market research versus community engagement

Despite the uptake of many traditional marketing research techniques by government agencies, there are many fundamental and  crucial differences between community engagement and market research methodologies. I’ve been hinting in a number of recent posts at the dangers of passing off market research as community engagement. I see this trend as something that is very worrying. […]

Matthew Crozier

Matthew Crozier

10 years ago

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The Epistemology of Mass Collaboration: Wikipedia as a source of knowledge

Back in 2009 the philosophy journal, Episteme, published an issue focussing on Wikipedia as a form of mass collaboration. The volume is no longer available online. However, Wikipedia published an extensive review of the four articles that dealt with Wikipedia, including one by Larry Sanger, founder of Wikipedia, entitled “The Fate of Expertise after WIKIPEDIA.” The […]

10 years ago

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