Opportunity and Need

I thought I would spend some self indulgent time reflecting on why online engagement is important and why (a year ago now) I was so keen to get out of a successful consultancy and to start Bang the Table. Obviously this was a partnership decision, Crispin and I were partners in our consulting business before […]

Matthew Crozier

Matthew Crozier

10 years ago

Using Video To Enhance Your Online Engagement Strategy

[Updated October 20, 2015] Video is THE single most powerful way to communicate complex information to the public. The advent of YouTube and other video sharing sites along with inexpensive digital video cameras have been game changers in video production and sharing. Videos with production standards that meet the needs of the majority of the […]

Dr Crispin Butteriss

Dr Crispin Butteriss

10 years ago

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Netiquette – How To Mind Your Manners Online

  I’ve just finished reading a really useful article by Craig Thomler on his blog eGovAU entitled Digital etiquette – are government agencies adequately prepared to engage appropriately online? I won’t reproduce it here but it is the basis of what I want to share and I recommend a visit to eGovAU to read it […]

Matthew Crozier

Matthew Crozier

10 years ago

Online Citizen Participation: Why Governments Need To Embrace It

Here are eleven pretty good reasons why government organisations should be embracing online citizen participation. Internet Saturation In 1998, only 18% of Australians had the “net” on at home. Today, 88% to 94% of people have internet access in Australia, New Zealand, Canada, the UK and the USA. No traditional engagement technique can offer this […]

Dr Crispin Butteriss

Dr Crispin Butteriss

10 years ago

Completing the community feedback contract: closing the loop

Something that is often neglected when Government organisations consult the community is completion of the process by letting the community know about the results and what will happen next. Too often the participation process finishes to be replaced by silence, often for many months, before a decision emerges. It was refreshing to see how Broken […]

Tracey Gobey

Tracey Gobey

10 years ago

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Market research versus community engagement

Despite the uptake of many traditional marketing research techniques by government agencies, there are many fundamental and  crucial differences between community engagement and market research methodologies. I’ve been hinting in a number of recent posts at the dangers of passing off market research as community engagement. I see this trend as something that is very worrying. […]

Matthew Crozier

Matthew Crozier

11 years ago

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The Epistemology of Mass Collaboration: Wikipedia as a source of knowledge

Back in 2009 the philosophy journal, Episteme, published an issue focussing on Wikipedia as a form of mass collaboration. The volume is no longer available online. However, Wikipedia published an extensive review of the four articles that dealt with Wikipedia, including one by Larry Sanger, founder of Wikipedia, entitled “The Fate of Expertise after WIKIPEDIA.” The […]

11 years ago

Consult the community on their terms

If you want the community to participate you need to provide easy to access means of engagement that encourage maximum participation and allow people to talk about the aspects they want to discuss not to wade through a 30 minute survey hoping their issue might come up at some stage.

Matthew Crozier

Matthew Crozier

11 years ago

The Marketer blogs about Bang the Table

For those of you who don’t follow the excellent blog by ‘The Marketer‘ here is an article published in November about the Bang the Table Newcastle Rail consultation. It’s an interesting perspective. November 02, 2008 Newcastle social media site ‘Bang the Table’ bangs political heads In a small way, Newcastle’s social media scene is a […]

Matthew Crozier

Matthew Crozier

11 years ago

Hijacking online public policy debates: Is it really a problem?

Is Hijacking online public policy debates really a problem? Yes, there is a small risk that someone might take it into their head to try to hijack your online public policy dialogue. But is it significant enough to draw a line through “online engagement” as part of your engagement strategy? Resoundingly, no.   Are online engagement […]

Matthew Crozier

Matthew Crozier

11 years ago

How do I manage the risk of online hijacking?

I’ve written on this blog before about the fear of many institutions that they might be hijacked online by either an individual or a group using multiple logins to dominate a consultation process.

Matthew Crozier

Matthew Crozier

11 years ago

Top 6 Steps to Manage Angry Stakeholders Online

Managing agitated stakeholders online requires careful discipline by forum administrators and moderators. Over the past 8 months we have learned (sometimes the hard way) what constitutes best practice in terms of project team participation in online consultations. I thought it might be worth running through our current view of best practice. I will revisit this […]

Matthew Crozier

Matthew Crozier

11 years ago

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