“Ladder of Citizen Participation” by Sherry Arnstein revisited

Sherry Arnstein’s seminal article describing the “Ladder of Citizen Participation” retains its role as one of the pillars of community engagement practice in today’s online world. Last weekend I tidied up my garden shed. It was so full of the debris and detritus of life that the door struggled against the bolt and bowed at […]

Dr Crispin Butteriss

Dr Crispin Butteriss

8 years ago

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E-Participation, Transparency, and Trust in Local Government

A study of e-participation enterprises by the Seoul Metropolitan Government indicates that “satisfaction with the user-friendliness of e-participation applications directly and positively affects participants’ social learning and e-participants’ assessment of government transparency.” Soonhee Kim, Professor of Public Administration at Syracuse University and Jooho Lee, Assistant Professor of Political Science at the University of Idaho have combined […]

Dr Crispin Butteriss

Dr Crispin Butteriss

8 years ago

The public engagement continuum

Because community engagement is just about as far from a static enterprise as one can imagine, we wanted to come up with a visual tool to represent that dynamism and make it easier for our clients to pick the right feedback tools for the job at hand.

Dr Crispin Butteriss

Dr Crispin Butteriss

8 years ago

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Online transparency versus anonymity

Not a week goes by in the Bang the Table office where we don’t have heated discussions on the pros and cons of online transparency versus anonymity when it comes to the world of online community engagement. So when this infographic from Namesake.com (via Visual.ly) popped into my Facebook feed discussing the very topic, I […]

8 years ago

Some Thoughts On Planning Reform – When To Consult?

I’ve just been reading an article in the Sydney Morning Herald about the state of Planning in NSW. The article quotes a submission to the Independent Review Panel on planning by the Planning Institute of Australia which laments the culture of fear in the industry which, they seem to suggest, is killing creativity and innovation […]

Matthew Crozier

Matthew Crozier

9 years ago

Mobile Community Engagement or Smart Phone Engagement

Whether you consider yourself part of the gov2, digital democracy, or online community engagement sector, mobile community engagement is the next frontier. Last month I presented alongside my fellow community engagement practitioner, Ben Parsons on the subject of Mobile Community Engagement at the Australasian IAP2 conference. Ben hails from New Zealand where he runs his […]

Dr Crispin Butteriss

Dr Crispin Butteriss

9 years ago

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The Smartphone Revolution – You Won’t Fool The Children

While social media usage and applications will continue to evolve over the coming months and years, three things are certain: It’s only going to get bigger. No business can afford to ignore it. And, you won’t fool the children of the smartphone revolution. What an astonishing quote to pull from a statistics document. This came […]

Matthew Crozier

Matthew Crozier

9 years ago

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Do tax and social media mix?

Slide deck from a presentation to tax office officials titled, Tax.2.0: the social media future of tax. These are the slides from a presentation I was asked to give a few years back to a gathering of the Chief Executive Officers of each of the Australian State based revenue agencies. The group, who were without […]

9 years ago

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Multi-lingual online consultation

Multilingual online consultation just got a step closer with EngagementHQ’s second language sites. One of the most common questions I am asked whenever I present at conferences, particularly those with a public sector slant, is “does this work for CaLD communities”? CaLD, for the initiated, is used in Australia as the shorthand for “Culturally and […]

9 years ago

4 Reasons for Why do (some) people hate Twitter?

Last week I posted a link on Twitter to the Australian ABCs The Drum blogpost about the uptake of Twitter by rural Australian communities – Social Media Storm: Farmers take to Twitter. For me, the most interesting aspect of the post was not what the author had to say, but the discussion between The Drum […]

Dr Crispin Butteriss

Dr Crispin Butteriss

9 years ago

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Online Troll or Provocateur – A Necessary Evil?

One of the first questions I’m asked whenever I stand up to talk about online community engagement using our Smart Forums is, “Isn’t this just another way to hear from the same people we always hear from?” And we all know who “those” people are: the man who yells out his thoughts at random from […]

Dr Crispin Butteriss

Dr Crispin Butteriss

9 years ago

New Ownership Structure for Bang the Table

Today we can announce that the Executive Directors of Bang the Table have purchased the 10% share of the business previously owned by Twyfords. Vivien Twyford has also resigned her position on the board. On behalf of all the Directors of Bang the Table I would like to express our gratitude to our friends at […]

Matthew Crozier

Matthew Crozier

9 years ago

Social Media at Work

Attempting to outlaw Facebook, Twitter and their lesser-known cousins may cruel your pitch with Gen Y staff. To allow or not all? That is the conundrum for many councils when it comes to the question of staff access to social media during working hours. But think carefully before pushing through a ‘no’ vote. Quite apart […]

10 years ago

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Purchasing Gov 2.0 services – nothing like buying a pen.

I have been getting increasingly alarmed at reports of central purchasing initiatives for Gov 2.0 where contracts are signed at a whole of government level. Central purchasing seems like ever such a good idea to drive down costs. If the Government buys all its pens from one source then the pens are cheaper – is […]

Matthew Crozier

Matthew Crozier

10 years ago

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