Something that is often neglected when Government organisations consult the community is completion of the process by letting the community know about the results and what will happen next. Too often the participation process finishes to be replaced by silence, often for many months, before a decision emerges. It was refreshing to see how Broken […]
11 years ago
Despite the uptake of many traditional marketing research techniques by government agencies, there are many fundamental and crucial differences between community engagement and market research methodologies. I’ve been hinting in a number of recent posts at the dangers of passing off market research as community engagement. I see this trend as something that is very worrying. […]
11 years ago
Back in 2009 the philosophy journal, Episteme, published an issue focussing on Wikipedia as a form of mass collaboration. The volume is no longer available online. However, Wikipedia published an extensive review of the four articles that dealt with Wikipedia, including one by Larry Sanger, founder of Wikipedia, entitled “The Fate of Expertise after WIKIPEDIA.” The […]
11 years ago
We’ve were having a debate amongst ourselves a few weeks ago about anonymity in online community forums.
11 years ago
If you want the community to participate you need to provide easy to access means of engagement that encourage maximum participation and allow people to talk about the aspects they want to discuss not to wade through a 30 minute survey hoping their issue might come up at some stage.
11 years ago
For those of you who don’t follow the excellent blog by ‘The Marketer‘ here is an article published in November about the Bang the Table Newcastle Rail consultation. It’s an interesting perspective. November 02, 2008 Newcastle social media site ‘Bang the Table’ bangs political heads In a small way, Newcastle’s social media scene is a […]
11 years ago
I saw this today on the ABC Australia news site. It made me laugh – I’m not sure what the lessons might be here other than that these things have a way of getting found out! We block multiple logins on Bang the Table but I do find myself feeling some sympathy (but not much) […]
11 years ago
Red faces in Newcastle! Newcastle City Council recently went online to host selective consultations with their community. Their new online engagement site, which they choose to build themselves rather than using a specialist provider, asked users a series of personal questions (presumably to allow sampling) before allowing access to an area where feedback on issues […]
11 years ago
This article present eleven suggestions for how to make your digital public engagement strategy more accessible to the broadest possible public.
11 years ago
Bang the Table breaks down the eight advantages and disadvantages of online communication and internet communication for community engagement.
11 years ago
Is Hijacking online public policy debates really a problem? Yes, there is a small risk that someone might take it into their head to try to hijack your online public policy dialogue. But is it significant enough to draw a line through “online engagement” as part of your engagement strategy? Resoundingly, no. Are online engagement […]
11 years ago
I’ve written on this blog before about the fear of many institutions that they might be hijacked online by either an individual or a group using multiple logins to dominate a consultation process.
11 years ago
I thought (given that this is a quiet moment) that I would attempt to set out 10 golden rules of online participation.
11 years ago
The International Association for Public Participation (IAP2) has developed the “IAP2 Core Values for Public Participation” to guide practitioners.
11 years ago
Managing agitated stakeholders online requires careful discipline by forum administrators and moderators. Over the past 8 months we have learned (sometimes the hard way) what constitutes best practice in terms of project team participation in online consultations. I thought it might be worth running through our current view of best practice. I will revisit this […]
11 years ago
Alex and Crikey readers, Well they say that all publicity is good publicity but it sure doesn’t feel like it tonight. The author has raised some really important issues in his article that deserve to be addressed in a public forum like this. First up, we were remiss not putting our names and backgrounds on […]
11 years ago
In this article, We look at how to handle online responses such as questions, queries, concerns and criticisms from your community.
11 years ago
A consultation we have been running on Bang the Table for Newcastle Council relating to their Management Plan has raised the question of bullying and intimidation in an online forum.
11 years ago
One of the more critical questions our clients ask before deciding to engage online is whether it can contribute to creating better public policy.
12 years ago
We all read stories in the media about people surfing porn at work or harassing colleagues on the web but most of us (I used to think all of us) understand that this minority of idiots should not stand in the way of the huge efficiency benefits that the Internet offers in the workplace. Personally […]
12 years ago
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