Setting targets and measuring online citizen engagement are arguably the most important aspects of any engagement process. If we are unable to properly understand the results, then have we really respected the community’s time and effort contributing to our project? In building the latest version of the EngagementHQ software we not only thought about new […]
7 years ago
Managing down risks in online community engagement is as simple as choosing the right tool for the job and the right tool for the consulting organisation’s risk profile. I’ve been promoting the use of online tools to enhance citizen engagement for nearly 7 years now. When we started, fear was the major obstacle to progress. […]
7 years ago
The Australian Government’s consultation about the need for a national disability insurance scheme provided the perfect context to demonstrate how gathering rich personal stories online can drive profound public policy change. In 2013 the Australian government introduced legislation to create a national disability scheme. The new system was the single biggest change in Australia’s disability […]
7 years ago
When it comes to online community engagement, there are many things to think about. Here are my top 5 nuggets of wisdom that I hope you’ll serve up with a side of fries and a large Coke! 1. Heat Seeking Missile like Focus Think about what action you want people to take on your page […]
7 years ago
Facebook is not designed for government community engagement, it is designed to make its owners lots and lots of money. It pays to remember this. As the publicly listed monolith that is Facebook evolves, it seems to move further and further away from providing a platform for useful community engagement. Here’s why: 1. It’s not […]
7 years ago
Building the business case for online citizen engagement is the first critical step in getting your organisation into the online space. The specific nature of the arguments you pursue will depend on the nature of your boss and your organisation. Deciding whether to frame the value proposition in terms of value add or protection from […]
7 years ago
Successful public engagement planning doesn’t happen by accident. It requires good quality strategic thinking, internal collaboration, time and resources. If the last year proved nothing else it was that a year can pass in a blink of an eye. Good planning (and good public engagement) takes time. January is a great time to take a […]
7 years ago
Here’s a graphic showing cumulative traffic to all of the sites we manage over the past three years. The starting point on the left hand side is July 1st, trailing up and down through to June 30th on the right hand side. That canyon in the middle of the line… Christmas week. The community hasn’t […]
7 years ago
[Updated June 19, 2015] I put out a call to the Twitterverse for Twitter hashtags relating to community engagement practice. For anyone who doesn’t know, hashtags on Twitter form aggregations of tweets on a particular subject. You can follow a hashtag and follow tweets relating to the subject. It’s a great way to filter that […]
8 years ago
Video has the potential to dramatically increase participant engagement and drive up online participation rates of your community. Investing in video means two things for certain. 1. Time. 2. Money. Deciding whether or not to invest in video for your online community engagement project then becomes about priorities, ROI and probably moving out of your […]
8 years ago
This was originally posted by the author on Medium here. The value of beautiful writing in engaging the community. A while back I posted on the role that love can play in engaging community around public policy. I concluded with a John Lennon quote… There are two basic motivating forces: fear and love. When we […]
8 years ago
All too often, the easiest way to get people to engage about public policy is to threaten to take something away from them. This post is about taking the opposite approach in order to achieve positive public engagement. A while back I was half of a panel, alongside Tom Uglow from Google Creative Labs’ Sydney […]
8 years ago
Closing the loop on online community engagement projects is often ignored as teams move on to the next exciting or urgent project. Worse still, projects are sometimes “disappeared”. The lack of a closed feedback loop to the community has a major impact on community-to-government relations, trust in the process, and trust in the future processes. […]
8 years ago
Yesterday I presented at the Connected Government Conference in Canberra on the broad topic of local government….
8 years ago
While compiling last week’s blog ’20 Tips for using Twitter as Part of your Community Engagement Process‘ I came across lots and lots of lists of Twitter tips. In fact barely a day goes by without me seeing a new one sail past me on my Twitter stream. Usually these contain consistently good advice, though […]
8 years ago
I realised the other day that we have never published a list of tips for using Twitter as a community engagement tool. To help put this right I called on some of the foremost minds of online community engagement, using Twitter of course. The list below comprises their ideas and recommendations, with a couple of […]
8 years ago
Early this year Bang the Table joined forces with the NewDemocracy Foundation and the NSW Public Accounts Committee (PAC) to support the creation of an online citizens jury portal as part of a unique experiment in participatory democracy. Last week saw the publication of the findings of the PAC report on “The Economics of Energy […]
8 years ago
Creating and cultivating an online community panel is a cost effective way to continually engage your community. One of the biggest challenges when embarking on any online engagement project is getting your community to pay attention to your consultation and even better, actually engage with you in the space over the long term (particularly for […]
8 years ago
The Victorian Sentencing Council used scenario based questions to stimulate online discussion about complex legal questions to great effect. “There’s no such thing as a stupid question.” Hmmm? We’ve all heard that one before, and normally I would agree. But when it comes to engaging online, the art of asking a question can make or […]
8 years ago
David Bartlett, a recent premier of Tasmania, blogged earlier today on CIO magazine’s website about the vital role Local Governments are playing in innovation and growth within new industry sectors including eDemocracy. He relates a rise in the use of platforms like EngagementHQ to the impact government can have by being prepared to work with […]
9 years ago
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