Sherry Arnstein’s seminal article describing the “Ladder of Citizen Participation” retains its role as one of the pillars of community engagement practice in today’s online world. Last weekend I tidied up my garden shed. It was so full of the debris and detritus of life that the door struggled against the bolt and bowed at […]
8 years ago
A study of e-participation enterprises by the Seoul Metropolitan Government indicates that “satisfaction with the user-friendliness of e-participation applications directly and positively affects participants’ social learning and e-participants’ assessment of government transparency.” Soonhee Kim, Professor of Public Administration at Syracuse University and Jooho Lee, Assistant Professor of Political Science at the University of Idaho have combined […]
8 years ago
Because community engagement is just about as far from a static enterprise as one can imagine, we wanted to come up with a visual tool to represent that dynamism and make it easier for our clients to pick the right feedback tools for the job at hand.
8 years ago
Not a week goes by in the Bang the Table office where we don’t have heated discussions on the pros and cons of online transparency versus anonymity when it comes to the world of online community engagement. So when this infographic from Namesake.com (via Visual.ly) popped into my Facebook feed discussing the very topic, I […]
8 years ago
I’ve just been reading an article in the Sydney Morning Herald about the state of Planning in NSW. The article quotes a submission to the Independent Review Panel on planning by the Planning Institute of Australia which laments the culture of fear in the industry which, they seem to suggest, is killing creativity and innovation […]
9 years ago
Whether you consider yourself part of the gov2, digital democracy, or online community engagement sector, mobile community engagement is the next frontier. Last month I presented alongside my fellow community engagement practitioner, Ben Parsons on the subject of Mobile Community Engagement at the Australasian IAP2 conference. Ben hails from New Zealand where he runs his […]
9 years ago
While social media usage and applications will continue to evolve over the coming months and years, three things are certain: It’s only going to get bigger. No business can afford to ignore it. And, you won’t fool the children of the smartphone revolution. What an astonishing quote to pull from a statistics document. This came […]
9 years ago
Slide deck from a presentation to tax office officials titled, Tax.2.0: the social media future of tax. These are the slides from a presentation I was asked to give a few years back to a gathering of the Chief Executive Officers of each of the Australian State based revenue agencies. The group, who were without […]
9 years ago
Multilingual online consultation just got a step closer with EngagementHQ’s second language sites. One of the most common questions I am asked whenever I present at conferences, particularly those with a public sector slant, is “does this work for CaLD communities”? CaLD, for the initiated, is used in Australia as the shorthand for “Culturally and […]
9 years ago
Last week I posted a link on Twitter to the Australian ABCs The Drum blogpost about the uptake of Twitter by rural Australian communities – Social Media Storm: Farmers take to Twitter. For me, the most interesting aspect of the post was not what the author had to say, but the discussion between The Drum […]
9 years ago
Andrew Crowley, from Capacity Consulting, has put together this brief of a case study on this initiative by Kingston City Council in Victoria.
9 years ago
Stuart Reeve, Managing Director of Micromex Research, explores the role of unstated community values and needs through a Council Satisfaction model based on over 30,000 local government interviews.
9 years ago
What is Tax 2.0? This article provides a listing of ten creative ways tax agencies are using web 2.0 to improve revenue collection.
9 years ago
One of the first questions I’m asked whenever I stand up to talk about online community engagement using our Smart Forums is, “Isn’t this just another way to hear from the same people we always hear from?” And we all know who “those” people are: the man who yells out his thoughts at random from […]
9 years ago
Today we can announce that the Executive Directors of Bang the Table have purchased the 10% share of the business previously owned by Twyfords. Vivien Twyford has also resigned her position on the board. On behalf of all the Directors of Bang the Table I would like to express our gratitude to our friends at […]
9 years ago
Like many others I was pretty perplexed by the shameless attempt by Kenneth Cole to promote his shoes using the #Cairo hashtag on Twitter.
9 years ago
This morning I read a blog post by Mark Drapeau that neatly said in a very eloquent way lots of things I have been thinking but failing to express very well for a long time. Please go and read the original article entitled Government Social Media: Five Questions for 2011. I couldn’t resist reproducing a […]
9 years ago
Attempting to outlaw Facebook, Twitter and their lesser-known cousins may cruel your pitch with Gen Y staff. To allow or not all? That is the conundrum for many councils when it comes to the question of staff access to social media during working hours. But think carefully before pushing through a ‘no’ vote. Quite apart […]
10 years ago
Chain Valley Coal has embraced consulting online about mining activities with the communities of Newcastle and Lake Macquarie.
10 years ago
I have been getting increasingly alarmed at reports of central purchasing initiatives for Gov 2.0 where contracts are signed at a whole of government level. Central purchasing seems like ever such a good idea to drive down costs. If the Government buys all its pens from one source then the pens are cheaper – is […]
10 years ago
Let's activate your community. REQUEST A DEMO
