Deciding when, how, how often, or indeed if, you should get involved in your online forum is an important strategic decision. Forum facilitation and management can be time-consuming and resource intensive; it needs to be considered carefully. To make these choices easier, we made a list of the top 10 things to consider when facilitating […]
5 years ago
While there is some debate around how anonymity improves online engagement, we firmly believe in its value. Anonymity removes barriers to engagement, breaks down power relations and frees up individual expression. It means individuals regardless of race, sex, orientation or ability can contribute their opinions and the resulting input is of equal value, both to participants […]
5 years ago
Your organisation’s brand and online reputation is as precious as it is delicate. Years of careful work building your brand can be decimated in days if you fail to head a few simple lessons of online reputation management. Humility is de rigueur. It is increasingly being explored as a necessary precondition for organisational sustainability as […]
5 years ago
Patient and public engagement is where patients, relatives, carers and the public are actively involved in various aspects of the design, delivery and assessment of health services. It is also often referred to as consumer and community engagement.
5 years ago
To successfully engage an entire stakeholder group online including the elderly, disadvantaged, disability-affected and CALD community members is no easy feat. However, it is also 100% necessary in order to gain meaningful community engagement and input about important policy and planning decisions. Accessible Community Engagement Websites The following includes 10 ways to make your website accessible […]
5 years ago
If your online engagement is to have any chance of success, people need to know about it. Online engagement is no different from traditional methods in this respect. You have to think carefully and strategically about how to reach your target community and promote your online engagement project whilst keeping in mind the following: It […]
5 years ago
Clear and concise copywriting for government is key to engaging online audiences. It is also a practiced yet undervalued skill. In truth, copywriting for government was hard enough in the days of pen and paper. The push for “plain English” writing in public sector reports has been going on for at least two decades. I […]
5 years ago
Great content can make or break your consultation process. It’s not good enough to print out a 300-page draft plan and leave it in the Council foyer for people to browse through. People need accessible and understandable content that is delivered in a range of easy-to-digest multimedia and multi-device forms. Here are 10 key considerations when […]
5 years ago
Social network advertising is an increasingly popular way to get the word out about government projects, and more particularly, about the opportunity for the community to get involved or have their say on the project. But, which platform is right for your project and your specific target audience? Social networks are clearly a fantastic channel […]
5 years ago
Planning to engage your community online requires a disciplined thought process just like any other form of strategic planning. The more time and considered planning you give to the process, the more likely you are to run an effective and meaningful online engagement. Here are our top 10 ways to plan your online engagement: Map […]
5 years ago
There are many reasons to engage your community online, outlined below are our top 10. According to the Australian Bureau of Statistics, 83% of Australian homes have internet access (in 2013). There is no other engagement technique can offer this level of accessibility. The majority of people just don’t have the time to get active in their […]
5 years ago
In community engagement the default language when thinking about situations of “conflict” is to talk about “outrage“. I’m not talking about confected outrage, media-stoked outrage, or activists embracing “outrage” as a way to seize back some power. I’m talking about us. Communications and community engagement people working within or for an organisation dealing with conflict. […]
5 years ago
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