Writing engaging questions is one of the most important aspects of conducting an effective consultation process. It is the essential ingredient for allowing your community to co-design solutions with you and to provide meaningful input towards your projects. Without accessible and engaging questions, you can negatively impact your consultation practices and miss valuable community input […]
4 years ago
Alun Probert, Head of GovCom, weighs up civic engagement in the digital age.
4 years ago
Citizen science is also called public participation in scientific research. So there would seem to be a natural nexus between it and community engagement practice.
4 years ago
Working in community engagement is a bit like working in an auto repair shop. Imagine engagement workers as mechanics tinkering away trying to make adjustments to a giant machine that was built for purpose a long time ago. Operators have realised the machine may not be as effective as it should be but is too […]
4 years ago
Dr David Lee Scher discusses how the patient is a consumer (defined as a purchaser of goods and services for personal use) in the healthcare arena and how viewing a patient as a consumer is transforming healthcare.
5 years ago
Lesson 8 in our top ten tips for best-practice online citizen engagement series. It is important to provide innovative ways for community members to engage, by means of empowering them to provide feedback, but also by giving them the chance to interact with each other.
5 years ago
Lesson 5 in our top ten tips for best-practice online citizen engagement series. Citizen engagement can be a fraught activity with participants often left dissatisfied if they feel their contributions are not duly considered in the decision-making process. Though it can be difficult to provide feedback to participants in a face-to-face process, online engagement provides no such barriers and actually presents a fantastic opportunity to engage further with the community.
5 years ago
Lesson 4 in our top ten lessons for online citizen engagement series. Really, there’s no need to be coy about engaging the community. We quite often see lots of effort put into creating a really engaging site and then no effort in letting people know it is there.
5 years ago
Lesson 3 in our top ten lessons for online citizen engagement series. Most online engagement projects are made up of multiple phases, and typically, only a few of these will involve consulting or actively listening to the community. Unfortunately, the timing of community members becoming interested in a project and of the timing of consultative phases often don’t coincide.
5 years ago
Digital video is one of the leading ways to drive online engagement. The statistics don’t lie with website pages containing video attracting more traffic, users spending more time on pages with video content and people more likely to click on an email link containing a video. The percentage of internet users consuming video content online is […]
5 years ago
Lesson 2 in our ten top tips for best-practice online citizen engagement series. There are tangible benefits in broadening your audience and reaching out beyond the usual suspects, outside of those people that are passionately engaged and understanding what those in the middle without a defined position think.
5 years ago
Lesson 1 in our top ten lessons for online citizen engagement series. Using a platform like EngagementHQ to build a community around your online public engagement processes is important because it allows you to build and keep your audience rather than starting afresh each time. It also means the community become accustomed to what is expected.
5 years ago
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