How to ask engaging questions

Writing engaging questions is one of the most important aspects of conducting an effective consultation process. It is the essential ingredient for allowing your community to co-design solutions with you and to provide meaningful input towards your projects. Without accessible and engaging questions, you can negatively impact your consultation practices and miss valuable community input […]

Sally Hussey

Sally Hussey

4 years ago

Lesson #8: Consider Open Feedback, Not Just Online Surveys

Lesson 8 in our top ten tips for best-practice online citizen engagement series. It is important to provide innovative ways for community members to engage, by means of empowering them to provide feedback, but also by giving them the chance to interact with each other.

Matthew Crozier

Matthew Crozier

5 years ago

Lesson #5: Give The Public A Clear Timeline For Consultation

Lesson 5 in our top ten tips for best-practice online citizen engagement series. Citizen engagement can be a fraught activity with participants often left dissatisfied if they feel their contributions are not duly considered in the decision-making process. Though it can be difficult to provide feedback to participants in a face-to-face process, online engagement provides no such barriers and actually presents a fantastic opportunity to engage further with the community.

Matthew Crozier

Matthew Crozier

5 years ago

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Lesson #4: Don’t Be Shy When Engaging The Community

Lesson 4 in our top ten lessons for online citizen engagement series. Really, there’s no need to be coy about engaging the community. We quite often see lots of effort put into creating a really engaging site and then no effort in letting people know it is there.

Matthew Crozier

Matthew Crozier

5 years ago

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Lesson #3: Think Beyond A 6-Week Campaign And Be There When People Need You

Lesson 3 in our top ten lessons for online citizen engagement series. Most online engagement projects are made up of multiple phases, and typically, only a few of these will involve consulting or actively listening to the community. Unfortunately, the timing of community members becoming interested in a project and of the timing of consultative phases often don’t coincide.

Matthew Crozier

Matthew Crozier

5 years ago

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6 Ways To Use Video For Online Community Engagement

Digital video is one of the leading ways to drive online engagement. The statistics don’t lie with website pages containing video attracting more traffic, users spending more time on pages with video content and people more likely to click on an email link containing a video. The percentage of internet users consuming video content online is […]

Dr Crispin Butteriss

Dr Crispin Butteriss

5 years ago

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Lesson #1: Use An Online Engagement Platform To Build Your Community

Lesson 1 in our top ten lessons for online citizen engagement series. Using a platform like EngagementHQ to build a community around your online public engagement processes is important because it allows you to build and keep your audience rather than starting afresh each time. It also means the community become accustomed to what is expected.

Matthew Crozier

Matthew Crozier

5 years ago

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