Lesson #5: Give The Public A Clear Timeline For Consultation

Lesson 5 in our top ten tips for best-practice online citizen engagement series. Citizen engagement can be a fraught activity with participants often left dissatisfied if they feel their contributions are not duly considered in the decision-making process. Though it can be difficult to provide feedback to participants in a face-to-face process, online engagement provides no such barriers and actually presents a fantastic opportunity to engage further with the community.

Matthew Crozier

Matthew Crozier

5 years ago

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Lesson #4: Don’t Be Shy When Engaging The Community

Lesson 4 in our top ten lessons for online citizen engagement series. Really, there’s no need to be coy about engaging the community. We quite often see lots of effort put into creating a really engaging site and then no effort in letting people know it is there.

Matthew Crozier

Matthew Crozier

5 years ago

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Lesson #3: Think Beyond A 6-Week Campaign And Be There When People Need You

Lesson 3 in our top ten lessons for online citizen engagement series. Most online engagement projects are made up of multiple phases, and typically, only a few of these will involve consulting or actively listening to the community. Unfortunately, the timing of community members becoming interested in a project and of the timing of consultative phases often don’t coincide.

Matthew Crozier

Matthew Crozier

5 years ago

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6 Ways To Use Video For Online Community Engagement

Digital video is one of the leading ways to drive online engagement. The statistics don’t lie with website pages containing video attracting more traffic, users spending more time on pages with video content and people more likely to click on an email link containing a video. The percentage of internet users consuming video content online is […]

Dr Crispin Butteriss

Dr Crispin Butteriss

5 years ago

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Lesson #1: Use An Online Engagement Platform To Build Your Community

Lesson 1 in our top ten lessons for online citizen engagement series. Using a platform like EngagementHQ to build a community around your online public engagement processes is important because it allows you to build and keep your audience rather than starting afresh each time. It also means the community become accustomed to what is expected.

Matthew Crozier

Matthew Crozier

5 years ago

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Getting Your Hands Dirty In Deliberative Forums

When clients are embarking on a new consultation where they want to encourage the community to discuss, debate and evolve ideas, and online discussion forums are the tool of choice. Generally, the role of the organisation is to provide a safe space for discussion and observe the community in action.

Matthew Crozier

Matthew Crozier

5 years ago

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The Business Case For Digital Community Engagement

Before you can even start talking about the detail of your digital engagement strategy, you will need to address one core question with your senior management: Why should our organisation be even thinking about engaging the community online? It’s easy to get ahead of yourself when you are already a believer in the merits and […]

Matthew Crozier

Matthew Crozier

5 years ago

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10 Things To Consider When Facilitating Online Discussions

Deciding when, how, how often, or indeed if, you should get involved in your online forum is an important strategic decision. Forum facilitation and management can be time-consuming and resource intensive; it needs to be considered carefully. To make these choices easier, we made a list of the top 10 things to consider when facilitating […]

Dr Crispin Butteriss

Dr Crispin Butteriss

5 years ago

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