Patient and public engagement is where patients, relatives, carers and the public are actively involved in various aspects of the design, delivery and assessment of health services. It is also often referred to as consumer and community engagement.
4 years ago
To successfully engage an entire stakeholder group online including the elderly, disadvantaged, disability-affected and CALD community members is no easy feat. However, it is also 100% necessary in order to gain meaningful community engagement and input about important policy and planning decisions. Accessible Community Engagement Websites The following includes 10 ways to make your website accessible […]
4 years ago
If your online engagement is to have any chance of success, people need to know about it. Online engagement is no different from traditional methods in this respect. You have to think carefully and strategically about how to reach your target community and promote your online engagement project whilst keeping in mind the following: It […]
4 years ago
Clear and concise copywriting for government is key to engaging online audiences. It is also a practiced yet undervalued skill. In truth, copywriting for government was hard enough in the days of pen and paper. The push for “plain English” writing in public sector reports has been going on for at least two decades. I […]
4 years ago
Great content can make or break your consultation process. It’s not good enough to print out a 300-page draft plan and leave it in the Council foyer for people to browse through. People need accessible and understandable content that is delivered in a range of easy-to-digest multimedia and multi-device forms. Here are 10 key considerations when […]
4 years ago
Social network advertising is an increasingly popular way to get the word out about government projects, and more particularly, about the opportunity for the community to get involved or have their say on the project. But, which platform is right for your project and your specific target audience? Social networks are clearly a fantastic channel […]
4 years ago
Planning to engage your community online requires a disciplined thought process just like any other form of strategic planning. The more time and considered planning you give to the process, the more likely you are to run an effective and meaningful online engagement. Here are our top 10 ways to plan your online engagement: Map […]
4 years ago
There are many reasons to engage your community online, outlined below are our top 10. According to the Australian Bureau of Statistics, 83% of Australian homes have internet access (in 2013). There is no other engagement technique can offer this level of accessibility. The majority of people just don’t have the time to get active in their […]
4 years ago
In community engagement the default language when thinking about situations of “conflict” is to talk about “outrage“. I’m not talking about confected outrage, media-stoked outrage, or activists embracing “outrage” as a way to seize back some power. I’m talking about us. Communications and community engagement people working within or for an organisation dealing with conflict. […]
5 years ago
The following excerpt is from the article, “Engaging citizens in budget process strengthens democracy,” by Bang the Table’s CEO Matthew Crozier, which first appeared in The Mandarine. How often do we hear about declining trust in public institutions? According to a recent Edelman report, more than half the Australian population doesn’t trust the institution of […]
5 years ago
Restructure and change in government departments is inevitable. Rather than railing against the disruption, bureaucrats must plan community interactions around them. [Note: The full text of this post was originally published and can be read on The Mandarin as Staying engaged when your agency is restructured (again).] I hear a common refrain from exhausted public […]
5 years ago
Writing project headlines to engage your community online is both an art and a science. There are some things that you simply must and must not do. Once you have these rules down pat, like any creative endeavour, you can play around with things a little to drive up participation rates. The project headline is […]
5 years ago
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