“Online” is the future of community consultation

Community consultation should be a critical part of any organisation’s decision making process but for so many organisations in both government and private sector this has become nothing more than a chore, a box to tick. Hold a public meeting, publish a brochure and spin for all you’re worth to convince the public that they […]

Matthew Crozier

Matthew Crozier

11 years ago

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What makes a successful online stakeholder consultation?

When the site first went live I judged everything by numbers. Unique visitor numbers, page views, votes and above all else comments. I would login regularly and worry when consultations did not have large numbers of comments and an active discussion emerging. As time has gone on I have become less sure of this indicator […]

Tracey Gobey

Tracey Gobey

11 years ago

Managing the risk from unrepresentative critics through online stakeholder engagement

Last month I had one of those experiences that make you realise how little some people in positions of power understand the importance of community involvement in public life. I’m not going to name any names here, that wouldn’t be fair but the principle deserves some discussion. We had agreed to run a consultation for […]

Matthew Crozier

Matthew Crozier

11 years ago

Controversy drives higher online participation rates

When we first ventured into the world of the internet we somewhat naively assumed that punters would love our site and flock to it in their thousands. After all, there must be a huge demand to speak on the web in a place where your views are actually going to be heard by decision-makers.¬†online participation […]

Matthew Crozier

Matthew Crozier

11 years ago

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