Consult the community on their terms

If you want the community to participate you need to provide easy to access means of engagement that encourage maximum participation and allow people to talk about the aspects they want to discuss not to wade through a 30 minute survey hoping their issue might come up at some stage.

Matthew Crozier

Matthew Crozier

11 years ago

The Marketer blogs about Bang the Table

For those of you who don’t follow the excellent blog by ‘The Marketer‘ here is an article published in November about the Bang the Table Newcastle Rail consultation. It’s an interesting perspective. November 02, 2008 Newcastle social media site ‘Bang the Table’ bangs political heads In a small way, Newcastle’s social media scene is a […]

Matthew Crozier

Matthew Crozier

11 years ago

Hijacking online public policy debates: Is it really a problem?

Is Hijacking online public policy debates really a problem? Yes, there is a small risk that someone might take it into their head to try to hijack your online public policy dialogue. But is it significant enough to draw a line through “online engagement” as part of your engagement strategy? Resoundingly, no.   Are online engagement […]

Matthew Crozier

Matthew Crozier

12 years ago

How do I manage the risk of online hijacking?

I’ve written on this blog before about the fear of many institutions that they might be hijacked online by either an individual or a group using multiple logins to dominate a consultation process.

Matthew Crozier

Matthew Crozier

12 years ago

Top 6 Steps to Manage Angry Stakeholders Online

Managing agitated stakeholders online requires careful discipline by forum administrators and moderators. Over the past 8 months we have learned (sometimes the hard way) what constitutes best practice in terms of project team participation in online consultations. I thought it might be worth running through our current view of best practice. I will revisit this […]

Matthew Crozier

Matthew Crozier

12 years ago

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