Managing agitated stakeholders online requires careful discipline by forum administrators and moderators. Over the past 8 months we have learned (sometimes the hard way) what constitutes best practice in terms of project team participation in online consultations. I thought it might be worth running through our current view of best practice. I will revisit this […]
12 years ago
In this article, We look at how to handle online responses such as questions, queries, concerns and criticisms from your community.
12 years ago
A consultation we have been running on Bang the Table for Newcastle Council relating to their Management Plan has raised the question of bullying and intimidation in an online forum.
12 years ago
One of the more critical questions our clients ask before deciding to engage online is whether it can contribute to creating better public policy.
12 years ago
We all read stories in the media about people surfing porn at work or harassing colleagues on the web but most of us (I used to think all of us) understand that this minority of idiots should not stand in the way of the huge efficiency benefits that the Internet offers in the workplace. Personally […]
12 years ago
Community consultation should be a critical part of any organisation’s decision making process but for so many organisations in both government and private sector this has become nothing more than a chore, a box to tick. Hold a public meeting, publish a brochure and spin for all you’re worth to convince the public that they […]
12 years ago
When the site first went live I judged everything by numbers. Unique visitor numbers, page views, votes and above all else comments. I would login regularly and worry when consultations did not have large numbers of comments and an active discussion emerging. As time has gone on I have become less sure of this indicator […]
12 years ago
Last month I had one of those experiences that make you realise how little some people in positions of power understand the importance of community involvement in public life. I’m not going to name any names here, that wouldn’t be fair but the principle deserves some discussion. We had agreed to run a consultation for […]
12 years ago
When we first ventured into the world of the internet we somewhat naively assumed that punters would love our site and flock to it in their thousands. After all, there must be a huge demand to speak on the web in a place where your views are actually going to be heard by decision-makers. online participation […]
12 years ago
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