At Bang the Table we are fortunate that our systems are set up for our employees to work from home whilst continuing business as usual. Our support teams are located in 5 continents. Most work from home and there is infrequent in-person interaction between team members where the virus could be spread. Team members are able to substitute for one another in the event that any become ill. This means we are confident that we will be able to continue to provide our high-quality support services throughout this crisis.
While our established systems will reduce the risk to the services we provide, we have measures in place to protect our team members too:
We will continue to work with clients via telephone, email and teleconference systems to provide support.
Our Support team is available 24 hours a day from Monday morning to close of business on Friday. Admins for EngagementHQ can contact them via the in-app chat support or email firstname.lastname@example.org.
All EngagementHQ sites and data are hosted exclusively on Amazon Web Services (AWS) infrastructure. AWS has best-practice physical security measures in place and is certified for compliance with standards such as Service Organization Controls (SOC), Statement on Standards for Attestation Engagements (SSAE) 16 and International Organization for Standardization (ISO) 27001. More detail around their physical security measures can be found on their compliance portal at https://aws.amazon.com/compliance/data-center/controls/