New Features and Product Updates

See the latest product updates and new features helping improve efficiency in project execution and results for our clients’ digital engagement programs.

2020

FEATURE

Project Showcase

Project Showcase makes it easy for site visitors to locate relevant projects while delivering admins with an automated way to keep their homepage up to date with the latest projects. Each newly published project will be added to a compact section of your homepage where visitors may search and filter through your full catalogue of engagement projects.

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ANALYTICS

Leverage Project Tags During Tool and Project Reporting

Using project tags provides a new, convenient way to filter and group project reports. When running a project report, select the project dropdown menu and you’ll see a new option to select projects based on your tags. You may also apply and/or logic to your filters, making it easier to run targeted reports for a specific group of projects.

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FEATURE

Google Translate for Appearance Editor

Providing site visitors with quick access to Google Translate can be a great way to acknowledge the diversity in your community. If you’re using EngagementHQ’s new Appearance Editor, you now have a convenient way to add Google Translate on your website. Visit the marketplace to enable and manage Google Translate with the click of a button.

 

INTEGRATION

Create a branded companion app through SitePodium

A companion app for mobile devices delivers a familiar way for your community to stay in sync with your efforts on EngagementHQ through push notifications and a branded mobile application to display project information.

We are looking for innovative, early adopter organizations that want to explore the companion app in close collaboration with SitePodium and Bang the Table. To learn more, visit the SitePodium listing on the EngagementHQ Marketplace or reach out to your Engagement Manager.

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FEATURE

Appearance Editor: New website design interface

Appearance Editor makes it simple to showcase your brand and engagement efforts. Additional content sections guide visitors toward projects of interest. Enhanced design flexibility inspires creativity, while additional templates make it easy to launch a compelling website. Shareable website draft preview links make it quick to obtain feedback and approval. Contact customer support to enable the new Appearance Editor on your EngagementHQ site.

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SECURITY

Security and Privacy Management

Additional controls to manage privacy and security compliance were added to your EngagementHQ platform. Visit your site settings to view the updated privacy and security controls which include cookie consent, Google and Facebook sign-up forms, and more.

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ANALYTICS

Advanced Search for Text Analysis

Advanced search makes it easy to identify comments that may be grouped together for bulk tagging, saving time and clicks. You may now perform multi-keyword searches, select between three matching options, and exclude certain words from search results.

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ANALYTICS

Customised Survey Reporting

Customised survey reporting places admins in control of the appearance and information included in a survey report. Additionally, all PDF reports across EngagementHQ have been visually refreshed.

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FEATURE

Bluehaven: EngagementHQ’s new interface

Efficiency for administrators is at the heart of Bang the Table’s new backend interface. Adding, organizing, and editing tools and widgets is now more centralized, visual, and intuitive.

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ANALYTICS

Sentiment Analysis strengthens reporting through AI

Think of Sentiment Analysis as an assistant, guiding you through vast amounts of open-ended survey responses and enabling you to gain deep insight more efficiently than ever.
This advanced functionality provides value to existing text based survey data. It also presents new opportunities to optimize insight collection when creating new survey questions in the future. Enable Sentiment Analysis for free by visiting the EngagementHQ Marketplace.

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TOOL

Transparent Surveys to engage participants

Transparent Surveys allow participants to view aggregated survey responses after submitting their own insights. This is particularly useful for consultations where stakeholders will benefit from understanding how their results align (or don’t align) with the rest of the community.
You have the power to choose when to apply Transparent Surveys across your projects. Bluehaven users will find a switch to display survey responses to participants from within their survey tool’s settings.

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INTEGRATION

SMS Marketplace Integration

With roughly 45% of the world population owning a smartphone, short message service (SMS) presents an opportunity to communicate with community members in a way that fits into the flow of their daily lives. SMS can expand your effectiveness in reaching audiences, with 90% of text messages read within 90 seconds of arrival and an overall open rate of 98%.
Soon, stakeholders may reply to any SMS message sent using our MessageMedia integration, and automatically direct their responses into EngagementHQ tools, such as a Forum or Quick Poll.

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ANALYTICS

Demographic Filtering for Text Analysis

Applying registration questions as filters within Text Analysis helps you understand how your diverse community members feel about a particular topic. You’re now able to view and sort through demographics, search comments based on one or multiple demographic filters, and cross reference Sentiment Analysis with demographic data.

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INTEGRATION

Konveio turns PDF’s into social documents

Now available in our Marketplace, Konveio software makes interactive publishing, reviewing, and commenting on city documents more social, allowing local governments to elicit feedback, expand on ideas with contextual insights, or add rich media overlays right within the PDF. Combined with the EngagementHQ suite of feedback tools, organizations can now easily incorporate these draft or official documents into their community engagement outreach.

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2019

TOOL

Survey Tool with Conditional and Skip Logic

The new Survey tool includes a totally redesigned look from both the administrators and participants’ perspective, and is powered by skip and conditional logic. Within the new Survey builder you’ll find many improvements to the question design and user workflows, helping you create unique survey experiences with ease for your community.

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WORKFLOW

Scheduled Publishing and Archiving of Surveys

A small update focused on making life easier for our Project Administrators. You can now schedule draft surveys to publish at your desired time, and live projects can be scheduled to archive when the consultation closes.

WORKFLOW

Draft Project Sharing Gets Easier

To further simplify your workflow and the project approval process, we’re rolling out a new way to share draft projects. Whether you need feedback or approval from those inside or outside of your organization, you now have an easy and secure way to simply generate and share draft project links within EngagementHQ.

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INTEGRATION

Introducing Project Finder

Create a visual display of your engagement projects directly on your council or corporate website. The new Project Finder integration displays your projects on any website and ensures the information you display is always up-to-date for participants.

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FEATURE

Add Project Banners to ALL Pages

Customize any page of your EngagementHQ site with a banner. This update allows you to add a unique banner to your sites or project and works with any of our themes.

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ANALYTICS

Likert Chart Improvements

We’ve made the answers to Likert Survey questions easier to visualize, providing one easy-to-understand summary chart for each statement. Look for these new charts in your Survey reporting.

INTEGRATION

Granicus + Bang the Table for a Sophisticated Multi-Channel Engagement Solution

The integration of EngagementHQ and Granicus’ digital communication platform, govDelivery, provides a powerful combination that delivers a seamless, closed-loop communication and engagement experience between governments and citizens.

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FEATURE

Emoji Questions

A fun way to bring sentiment into your engagement, Emoji Questions can now be customised for your project and added to any survey. Responses show up on Survey Analysis and can be used to filter and compare within cross-tab analysis.

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INTEGRATION

Budget Engagement: A New Partnership with Balancing Act

We’re excited to pair the best in budget engagement software with our EngagementHQ platform. See how this integration is a natural fit for more comprehensive community engagement initiatives.

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FEATURE

Survey Response Counter

This survey feature expands support for online petitions when using the number of respondents to determine the level of support for any given initiative. Easily see the number of survey responses collected within your project and weigh priorities.

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TOOL

Multiple Layers and Boundaries in Places

The Places tool gets a major overhaul with the ability to add multiple layers and boundaries to your map, improved look and feel for both the administrators and participants, as well as reporting improvements. Highlights in this update include:

  • Upload multiple layered maps, control their styling & order.
  • Draw and customize your own layers in full-screen map view.
    Improved search function, activity feed & mobile experience.
  • ESRI Shapefile support expanding upon existing support for map layers: includes KML files, WMS & custom-drawn layers.

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SECURITY

GDPR Compliant by Design

The GDPR protects the fundamental right to privacy and protection of personal data. It introduced robust requirements that have raised standards for data protection and security. GDPR came into effect May 2018 with non-compliance resulting in massive fines. EngagementHQ offers all the features you need to comply with the European Union’s General Data Protection Regulation (GDPR).

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WORKFLOW

Workforce Single Sign-On (SSO)

Connect your existing staff database to your EngagementHQ platform for a quick and easy staff sign-on process. This feature helps gain organizationaladoption by making it easy for everyone to get involved.

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INTEGRATION

Brand Integration

Bring the look and feel of your organization’s brand to your EngagementHQ platform. With Brand Integration, easily incorporate your unique website header, footer and style sheets into your engagement site.

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ANALYTICS

Enhanced Survey Analytics with Better Filtering and Cross-Tabulation

Explore your survey data in a new way and draw out valuable insights. This new analytics feature improves filtering options, allows you to compare variables side by side and enables cross tabular filters and comparison in a single query.

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WORKFLOW

Clone Widget Content Across Projects

Easily clone widget content between projects. Widget cloning helps simplify set-up to get new projects launched faster.

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INTEGRATION

Email Marketing Integrations

Our advanced API now makes it easier than ever to send emails to your EngagementHQ site participants through your current email marketing service. We currently integrate with Campaign Monitor, Emma, Mailchimp, Vision, and Constant Contact. Talk to us if your preferred email marketing software is not on this list.

ANALYTICS

Text Analysis with Tagging Across ALL Tools

Tags are powerful for conducting qualitative analysis and further segmenting results and your engagement data. Now, you can tag participant contributions across all tools for deeper analysis.

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SECURITY

Our Best Practice Information Security Management Awarded ISO 27001 Certification

Having confidence that your community’s personal data and information is safe and secure has never been more important for online community engagement software. At Bang the Table, we take the protection of your information and the information of your community extremely seriously, which is why we are committed to comply with relevant standards in all of the jurisdictions in which we do business and have been awarded the ISO/IEC 27001:2013 certificate from BSI.

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WORKFLOW

Branded Email Notifications

With built-in templates that align with your colors and brand, EngagementHQ automates important notifications for both internal stakeholders as well as participants. This feature simplifies workflow for password reset, moderation emails, contribution notifications, project recommendations and more.

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FEATURE

Drag and Drop Editing on Homepages

Keeping homepages updated is now easy as pie with new drag and drop joy.

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TOOL

Photos, Likes and Comments for the Ideas Tool

Ideas is a fun and interactive way for participants to share simple ideas. This upgrade lets them also upload photos to support and better communicate their ideas. We’ve also added the ability for participants to comment on and like other ideas, making this tool more social and increasing engagement rates for projects with the Ideas tool enabled.

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ANALYTICS

Participant Relationship Management with Enhanced Filters, Tagging and Groups

With a new look and feel, we have upgraded our Participant Relationship Management (PRM) with more robust filtering options, ability to edit groups, and bulk tagging of participants for increased efficiency.

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SECURITY

SSL Certificate by Default

The safety and security of your EngagementHQ site and its data is something we take very seriously. Free SSL certificates are applied to all EngagementHQ sites to ensure that data-in-transit is safe from malicious intervention.

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WORKFLOW

Chat Support Baked in Right Where You Need It Most

We are excited to introduce in-app chat support to EngagementHQ. Now you can get in touch with us instantly, while you are working on your consultations and projects. Ask for technical help, best practice advice and other examples of great EngagementHQ sites.

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WORKFLOW

Spanish Language Support Built-in (not inaccurate Google Translate)

We now have Spanish language support built-in to EngagementHQ because we all know how inaccurate Google Translate can be for anything longer than a few words. This adds to French support that we already have in place.

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