EngagementIQ Services

Whether you’re starting out in online community engagement, planning your next major consultation or seeking to strengthen your organisations commitment to engaging with its community, our EngagementIQ service packages will ensure you’re partnered with the right levels of support, training and strategic advice to help you achieve your goals.

EngagementIQ Services

Whether you’re starting out in online community engagement, planning your next major consultation or seeking to strengthen your organisations commitment to engaging with its community, our EngagementIQ service packages will ensure you’re partnered with the right levels of support, training and strategic advice to help you achieve your goals.

  • ENGAGEMENT MANAGER

    Your primary contact.

  • PRACTICE LEAD

    A dedicated engagement
    expert.

  • ONBOARDING

    Get your organisation set up for success.

  • MODERATION

    Protection for you and the community.

  • SUPPORT

    Available via email, chat and phone.

  • TRAINING

    Capacity building for your teams.

  • ADVISORY

    A range of strategic and coaching services

  • CONCIERGE

    Get extra help running your projects.

Engagement Manager

Your primary contact at Bang the Table.
Every EngagementIQ package includes a dedicated Engagement Manager (EM) as your central point of contact. Your EM will ensure you get the most value from EngagementHQ, helping you work through priorities, set goals and assist with any technical support queries you may have.

Engagement Manager

Your primary contact at Bang the Table.
Every EngagementIQ package includes a dedicated Engagement Manager (EM) as your central point of contact. Your EM will ensure you get the most value from EngagementHQ, helping you work through priorities, set goals and assist with any technical support queries you may have.

 

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Practice Lead

Add strategic support to any project.
Our team of Practice Leads around the world have years of experience leading engagement projects and developing targeted strategies. They are here to provide tailored coaching and strategic advice to help you consistently produce bestpractice digital engagement for your community.

Practice Lead

Add strategic support to any project.
Our team of Practice Leads around the world have years of experience leading engagement projects and developing targeted strategies. They are here to provide tailored coaching and strategic advice to help you consistently produce bestpractice digital engagement for your community.

Services with EngagementIQ

From content moderation, onboarding and support, to strategic coaching and training, our team is here to guide you every step of the way.

Onboarding

Set your organisation up for success.
Our onboarding packages help you start off on the right note with rigorous site scoping and planning, online engagement and EngagementHQ platform training as well as quality assurance testing before your site launches.

Moderation

Protection for you and the community.
Moderation protects you and your community against bullying, heckling, and inappropriate behavior as well as ensuring that your forums and discussions are on-topic and privacy is protected.

Support

Available via email, chat and phone.
Utilise our 24/5 support services via chat and email for expert help, project setup, and quick advice. Access our comprehensive help desk library for video tutorials and help articles to support your use of EngagementHQ.

Training

Capacity building for your teams.
Our ongoing training programs
will help you develop your team, learn more about EngagementHQ functionality and accelerate your online community engagement skills.

Advisory

A range of strategic and coaching services.
Develop a plan for ongoing coaching and mentoring with a Practice Lead, utilise our project planning services for help scoping your next consultation.

Concierge

Get extra help running your projects.
We understand that resources are hard to come by. If your team is looking for someone to build your engagement project or help set up and maintain engagement tools, we can do the work for you.

Onboarding

Set your organisation up for success.
Our onboarding packages help you start off on the right note with rigorous site scoping and planning, online engagement and EngagementHQ platform training as well as quality assurance testing before your site launches.

Moderation

Protection for you and the community.
Moderation protects you and your community against bullying, heckling, and inappropriate behavior as well as ensuring that your forums and discussions are on-topic and privacy is protected.

Support

Available via email, chat and phone.
Utilise our 24/5 support services via chat and email for expert help, project setup, and quick advice. Access our comprehensive help desk library for video tutorials and help articles to support your use of EngagementHQ.

Training

Capacity building for your teams.
Our ongoing training programs
will help you develop your team, learn more about EngagementHQ functionality and accelerate your online community engagement skills.

Advisory

A range of strategic and coaching services.
Develop a plan for ongoing coaching and mentoring with a Practice Lead, utilise our project planning services for help scoping your next consultation.

Concierge

Get extra help running your projects.
We understand that resources are hard to come by. If your team is looking for someone to build your engagement project or help set up and maintain engagement tools, we can do the work for you.

Package Options

Our annual support packages are carefully crafted to provide the right mix of support, training and strategic advice. Choose the package option that best fits your needs or mix and match service options for any one of your engagement projects.

CORE Included*PARTNER Best Mix*STRATEGIC Most Support*
Engagement ManagerYesYesYes
Practice LeadYesYes
Moderation 24/7YesYesYes
First Response2 Hrs2 Hrs1 Hr
Multi-Language Moderation 1YesYesYes
Support 24/5 Chat and EmailYesYesYes
First Response Chat15 mins10 mins5 mins
First Response Email2 Hrs2 Hrs1 Hr
Access to Help Desk ResourcesYesYesYes
Invitation to Client MeetupsYesYesYes
Quick Phone Support (business hours)YesYesYes
Training
Regular Webinars and PodcastsYesYesYes
Online Accelerators24
AdvisoryYesYes
Annual Coaching Planning SessionYesYes
Annual Coaching Sessions46
Annual Coaching SummaryYesYes
Digital Engagement Project Planning Sessions26
Digital Engagement Site Review and Benchmarking ReportAnnualAnnual
Site Review Staff Capacity SurveyYes
Site Review Community Capacity SurveyYes
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*. Packages are valid for 12 months, included coaching and training is valid for 12 months.
1. Bang the Table moderators have natural language in English, French and Spanish. Comments received outside these are moderated using language translation technologies.

Package Options

Our annual support packages are carefully crafted to provide the right mix of support, training and strategic advice. Choose the package option that best fits your needs or mix and match service options for any one of your engagement projects.

eIQ Package Options*
Engagement ManagerYYY
Practice LeadYY
Moderation 24/7YYY
First Response (hours)221
Multi-Language Moderation 1YYY
Support 24/5 Chat and EmailYYY
First Response Chat (min)15105
First Response Email (hours)221
Access to Help Desk ResourcesYYY
Invitation to Client MeetupsYYY
Quick phone support
(business hours)
YYY
Training
Regular Webinars and PodcastsYYY
Online Accelerators24
AdvisoryYY
Annual Coaching Planning SessionYY
Annual Coaching Sessions46
Annual Coaching SummaryYY
Digital Engagement Project Planning Sessions26
Annual Digital Engagement Site Review and Benchmarking ReportYY
Site Review Staff Capacity SurveyY
Site Review Community Capacity SurveyY

*. Packages are valid for 12 months, included coaching and training is valid for 12 months.

1. Bang the Table moderators have natural language in English, French and Spanish. Comments received outside these are moderated using language translation technologies.

Legend

  • Strategic
  • Partner
  • Not Included

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