EngagementIQ Services

Whether you’re starting out in online community engagement, planning your next major consultation or seeking to strengthen your organisations commitment to engaging with its community, our EngagementIQ service packages will ensure you’re partnered with the right levels of support, training and strategic advice to help you achieve your goals.

EngagementIQ Services

Whether you’re starting out in online community engagement, planning your next major consultation or seeking to strengthen your organisations commitment to engaging with its community, our EngagementIQ service packages will ensure you’re partnered with the right levels of support, training and strategic advice to help you achieve your goals.

  • ENGAGEMENT MANAGER

    Your primary contact.

  • PRACTICE LEAD

    A dedicated engagement
    expert.

  • ONBOARDING

    Get your organisation set up for success.

  • MODERATION

    Protection for you and the community.

  • SUPPORT

    Available via email, chat and phone.

  • TRAINING

    Capacity building for your teams.

  • ADVISORY

    A range of strategic and coaching services

  • CONCIERGE

    Get extra help running your projects.

 

Engagement Manager

Your primary contact at Bang the Table.
Every EngagementIQ package includes a dedicated Engagement Manager (EM) as your central point of contact. Your EM will ensure you get the most value from EngagementHQ, helping you work through priorities, set goals and assist with any technical support queries you may have.

Engagement Manager

Your primary contact at Bang the Table.
Every EngagementIQ package includes a dedicated Engagement Manager (EM) as your central point of contact. Your EM will ensure you get the most value from EngagementHQ, helping you work through priorities, set goals and assist with any technical support queries you may have.

 

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Practice Lead

Add strategic support to any project.
Our team of Practice Leads around the world have years of experience leading engagement projects and developing targeted strategies. They are here to provide tailored coaching and strategic advice to help you consistently produce bestpractice digital engagement for your community.

Practice Lead

Add strategic support to any project.
Our team of Practice Leads around the world have years of experience leading engagement projects and developing targeted strategies. They are here to provide tailored coaching and strategic advice to help you consistently produce bestpractice digital engagement for your community.

Services with EngagementIQ

From content moderation, onboarding and support, to strategic coaching and training, our team is here to guide you every step of the way.

Onboarding

Set your organisation up for success.
Our onboarding packages help you start off on the right note with rigorous site scoping and planning, online engagement and EngagementHQ platform training as well as quality assurance testing before your site launches.

Moderation

Protection for you and the community.
Moderation protects you and your community against bullying, heckling, and inappropriate behavior as well as ensuring that your forums and discussions are on-topic and privacy is protected.

Support

Available via email, chat and phone.
Utilise our 24/5 support services via chat and email for expert help, project setup, and quick advice. Access our comprehensive help desk library for video tutorials and help articles to support your use of EngagementHQ.

Training

Capacity building for your teams.
Our ongoing training programs
will help you develop your team, learn more about EngagementHQ functionality and accelerate your online community engagement skills.

Advisory

A range of strategic and coaching services.
Develop a plan for ongoing coaching and mentoring with a Practice Lead, utilise our project planning services for help scoping your next consultation.

Concierge

Get extra help running your projects.
We understand that resources are hard to come by. If your team is looking for someone to build your engagement project or help set up and maintain engagement tools, we can do the work for you.

Onboarding

Set your organisation up for success.
Our onboarding packages help you start off on the right note with rigorous site scoping and planning, online engagement and EngagementHQ platform training as well as quality assurance testing before your site launches.

Moderation

Protection for you and the community.
Moderation protects you and your community against bullying, heckling, and inappropriate behavior as well as ensuring that your forums and discussions are on-topic and privacy is protected.

Support

Available via email, chat and phone.
Utilise our 24/5 support services via chat and email for expert help, project setup, and quick advice. Access our comprehensive help desk library for video tutorials and help articles to support your use of EngagementHQ.

Training

Capacity building for your teams.
Our ongoing training programs
will help you develop your team, learn more about EngagementHQ functionality and accelerate your online community engagement skills.

Advisory

A range of strategic and coaching services.
Develop a plan for ongoing coaching and mentoring with a Practice Lead, utilise our project planning services for help scoping your next consultation.

Concierge

Get extra help running your projects.
We understand that resources are hard to come by. If your team is looking for someone to build your engagement project or help set up and maintain engagement tools, we can do the work for you.

Package Options

Our annual support packages are carefully crafted to provide the right mix of support, training and strategic advice. Choose the package option that best fits your needs or mix and match service options for any one of your engagement projects.

CORE Included* PARTNER Best Mix* STRATEGIC Most Support*
Engagement Manager Yes Yes Yes
Practice Lead Yes Yes
Moderation 24/7 Yes Yes Yes
First Response 2 Hrs 2 Hrs 1 Hr
Multi-Language Moderation 1 Yes Yes Yes
Support 24/5 Chat and Email Yes Yes Yes
First Response Chat 15 mins 10 mins 5 mins
First Response Email 2 Hrs 2 Hrs 1 Hr
Access to Help Desk Resources Yes Yes Yes
Invitation to Client Meetups Yes Yes Yes
Quick Phone Support (business hours) Yes Yes Yes
Training
Regular Webinars and Podcasts Yes Yes Yes
Online Accelerators 2 4
Advisory Yes Yes
Annual Coaching Planning Session Yes Yes
Annual Coaching Sessions 4 6
Annual Coaching Summary Yes Yes
Digital Engagement Project Planning Sessions 2 6
Digital Engagement Site Review and Benchmarking Report Annual Annual
Site Review Staff Capacity Survey Yes
Site Review Community Capacity Survey Yes
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*. Packages are valid for 12 months, included coaching and training is valid for 12 months.
1. Bang the Table moderators have natural language in English, French and Spanish. Comments received outside these are moderated using language translation technologies.

Package Options

Our annual support packages are carefully crafted to provide the right mix of support, training and strategic advice. Choose the package option that best fits your needs or mix and match service options for any one of your engagement projects.

eIQ Package Options*
Engagement Manager Y Y Y
Practice Lead Y Y
Moderation 24/7 Y Y Y
First Response (hours) 2 2 1
Multi-Language Moderation 1 Y Y Y
Support 24/5 Chat and Email Y Y Y
First Response Chat (min) 15 10 5
First Response Email (hours) 2 2 1
Access to Help Desk Resources Y Y Y
Invitation to Client Meetups Y Y Y
Quick phone support
(business hours)
Y Y Y
Training
Regular Webinars and Podcasts Y Y Y
Online Accelerators 2 4
Advisory Y Y
Annual Coaching Planning Session Y Y
Annual Coaching Sessions 4 6
Annual Coaching Summary Y Y
Digital Engagement Project Planning Sessions 2 6
Annual Digital Engagement Site Review and Benchmarking Report Y Y
Site Review Staff Capacity Survey Y
Site Review Community Capacity Survey Y

*. Packages are valid for 12 months, included coaching and training is valid for 12 months.

1. Bang the Table moderators have natural language in English, French and Spanish. Comments received outside these are moderated using language translation technologies.

Legend

  • Strategic
  • Partner
  • Not Included

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