Find out how health organisations around Australia are connecting with consumers
Changes to the National Safety and Quality Health Service (NHQHS) Standard 2 have led to health organisations of all types and sizes evaluating how they can connect and build relationships with their consumers and other stakeholders.
What are some of the key motivations behind this?
Consumer engagement can:
- Add a unique perspective and contribute to planning your operations and services
- Add diversity of perspectives into your planning
- Build capacity in consumers, improving the effectiveness of their contributions
- Refine the quality of the publications you produce
- Be used to co-design or re-design care processes
We provide advice on community engagement practice as well as software to enable building a community of consumers and stakeholders online for an ongoing dialogue on health issues, policy and service delivery. A number of health organisations are also using software to engage their staff and encourage collaboration.
Engaging Communities Online
Below are some examples of how our health sector clients are using EngagementHQ to build relationships with their patients, consumers and staff.
The Royal Women’s Hospital have used EngagementHQ to consult and engage on a range of topics – from the design of staff name badges, new parenting kits, and strengthening hospital responses to domestic violence.
The Inspired to Care Community Hub is where St Vincent’s Health Australia colleagues can connect and share ideas, resources, and stories of inspired person-centred care, or join a conversation about a topic or issue.
Peoplebank is Hunter New England and Central Coast PHN’s initiative to include consumers, clinicians and the wider community in the conversation about improving local health.
Online public engagement software that gets more people involved in your conversations
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