“It’s the role of government to do what we cannot or should not do alone.” – Nick Kittle, Cartegraph.
Casey Earp, Bang the Table, and Nick Kittle, Cartegraph, discuss the 5 tenets of High Performance Government and the most efficient and effective ways organizations can positively impact their community. The concept of High Performance Government is the commitment that we make to continue to better ourselves as a government to the people we serve.
The 5 tenets of High Performance Government:
Building Effective and Innovative Teams
Building Efficient Processes
Creating Measurable, Actionable Results
Doing this all in a way that is clear and accountable to our residents
Engaging our Community
“We feel that these 5 tenets are the things that allow governments to really elevate and deliver services to citizens in the best way possible.” – Nick Kittle, Cartegraph.
What we’ll discuss:
Building a culture of transparency
Establishing Pilot Programs
Productivity & Time Management
Rethinking how we are committing our resources
Closing the loop
When to engage
Successful implementation post-training
Embedding community engagement into organizational culture
When the City of Marion wanted to gather ideas from their community, the first suggestion was a survey. However, because EngagementHQ can collect participant information (name, suburb, etc) when the resident signs up, it made more sense and provided more meaningful feedback for the City to use the Ideation tool in this instance as they were gathering ideas around one topic. Once they begin gathering ideas, they can then talk to the particpant(s) and expand on the idea, making the process much more efficient than a broad question and answer survey.
“EngagementHQ has really helped us at the end of a project to close the loop and provide feedback to those that have been involved. Once you close a project you can still update the page.” – Andrew Coulson, City of Marion
As organisations become more sophisticated, we are seeing more of a staged approach to engagement within their communities, providing more opportunity for “Early Engagement.” In this podcast, we will take a deeper dive into the various stages of engagement that can ultimately give you more actionable feedback along your project’s journey.
In this podcast, we discuss how to:
Identify the purpose and define your method
Work with Project Management teams
The different stages of engagement
Time your engagement
Gain organizational buy-in
Do comment analysis tagging (and why it’s important)
Close the feedback loop
Select the appropriate tool for your engagement
Incorporate the IAP2 Spectrum into your plan and present to the community
“At the end, the biggest learning was that they [the community] just wanted to know what happened to the information they provided and how the decision was made after they were engaged… people feeling valued and heard.” – Patrice Pearson, City of Marion.
Practice Lead and Engagement Manager, Bang the Table
How does Community Engagement compare across US and UK markets and what can they learn from each other?
Bang the Table Engagement Practice Leads, Amanda Nagl USA, and Jonathan Bradley UK, dive into the similarities and differences the United States and United Kingdom markets experience when it comes to community engagement practices and results. One has laws protecting the fairness and execution of proper engagement across the country while the other creates policy at a localized level.
Tune into this podcast to hear what practices work in varying areas across the world and take away new best practice techniques for your community.
Young Americans have the most to gain or lose when it comes to the fiscal decisions being made today in Congress. America’s debt is around $22 trillion and climbing. This unprecedented debt level threatens the economy young people will inherit, their future earning power, and the vital public and private investments that are key to building a future full of opportunity.
Tune into this podcast with Hilary Allen, Up to Us Spokesperson, to hear how she and the Up to Us program are educating and engaging college students on campuses across the US.
An important part of engagement is closing the loop of communication which speaks to the transparency and trust that it creates with your audience. With their Talking Power Newsletter integration, SA Power Networks is able to close the loop and inform the workshop participants and reference group members when post workshop reports have been added to the Talking Power platform.
“Looking after around 860,000 customers across the state, we needed a way to touch those people and connect with them, and this provided us with an opportunity to do so.” – Jessica Vonthehoff, Manager Stakeholder Engagement & Communications, SA Power Networks
SA Power Networks set up a series of reference groups and specialist groups focused on different areas of planning. The creation of a private page for these groups, including unique logins, allowed them to engage more deeply and add value to their interactions. A few of these specialised groups included;
-Solar battery technology integrations -Arborists managing vegetation around power lines -Business group
How is Talking Power managing stakeholder expectations and response time in our “instant-gratification” focused world? How did the IAP2 Spectrum help them adapt and manage expectations around influence and engagement? How did they select the most effective tools for their project needs and time limitations?
Tune into this podcast to find out how Talking Power’s audience feels about the engagement process, progress, and successes SA Power Networks have undertaken.
Practice Lead, Bang the Table
Manager Stakeholder Engagement & Communications, SA Power Networks
Stéphanie Beauregard, Experte de la pratique à Bang the Table, et Nicole Melanson, Gestionnaire, Communications et services bilingues, à la Ville de Moncton, discutent comment une plateforme d’engagement numérique a permis de créer une expérience de participation citoyenne intéressante dans une communauté bilingue.
Jasons Moncton, le site d’engagement numérique de la Ville de Moncton, a pour objectif de:
-Faciliter les conversation dans une communauté bilingue -Sensibiliser la communauté à propos des dossiers municipaux -Améliorer l’engagement citoyens dans un espace sécuritaire et respectueux en ligne -Accéder à des données et analyser ces dernières pour informer les décisions prises par les décideurs à la Ville -Augmenter la portée des événements publics -Offrir des options à la communauté afin de participer au moment qui leur convient -Présenter les projets et l’information dans un format intéressant visuellement
“La collecte de données a été beaucoup plus facile pour nous avec EngagementHQ et également plus cohérente…c’est de l’information à laquelle nous n’avions pas accès auparavant” – Nicole Melanson, Gestionnaire, Communications et services bilingues, à la Ville de Moncton.
Découvrez comment Jasons Moncton rationalise la collecte de données à l’interne, tout en communiquant clairement avec un public bilingue.
Durée: 13 minutes
Stéphanie Beaureguard, Practice Lead at Bang the Table, and Nicole Melanson, Manager, Communications and Bilingual Services at the City of Moncton, sit down to discuss how a digital engagement platform has made public participation across a multilingual community a seamless endeavor.
Let’s Chat Moncton set out to launch new public participation initiatives in 2019 with a number of strategic objectives;
-Facilitation of public conversations across a multilingual community. -Build awareness around municipal issues. -Enhance civic engagement in a more focused way in a safe and respected space. -Access and analyze data for more in-depth information for City decision-makers. -Supplement open house events -Offer alternate options for public attendance and input on their own time -Package projects and information in a more visually interesting way.
“EngagementHQ made gathering data much easier for us but also much more cohesive.. these are things that we definitely were not able to do before.” – Nicole Melanson, Manager, Communications and Bilingual Services at the City of Moncton.
Find out how Let’s Chat Moncton is internally streamlining project information gathering while communicating clearly to a multilingual public.
Experte de la pratique à Bang the Table
Gestionnaire, Communications et services bilingues, à la Ville de Moncton
Stéphanie Beaureguard, Practice Lead at Bang the Table, and Geoff Wilson, Director of Community Engagement and Health Board Support at Nova Scotia Health Authority, come together to discuss how patient and public engagement in the health sector can be transformed by offering a dedicated portal for digital engagement.
This episode examines the Nova Scotia Health Authority’s engagement site Engage4Health, which launched in 2015, and discusses their evolving strategy and experience with patient engagement over the years. In Engage4Health’s first year, they engaged with roughly 1,000 people in 42 face-to-face meetings and received over 9,000 contacts of informed and engaged visitors in their online portal.
“It was really crucial that the engagement team had the ability to create, shape and respond to online interactions without needing to be dependent on our IT department for support. I think the ease of use of EngagementHQ, [and ability to] get the project up and running really quickly, was a key factor in our decision to use this particular platform.” – Geoff Wilson, Director of Community Engagement and Health Board Support at Nova Scotia Health Authority.
Tune in to learn more about developing an online engagement strategy in the health sector.
Practice Lead, Bang the Table
Director of Community Engagement and Health Board Support, Nova Scotia Health Authority
Getting your community engaged in your online platform can seem daunting, but with a few simple process guidelines, the participation process begins to flow seamlessly. Amanda Nagl, US Practice Lead at Bang the Table, and Sandrine Thibault, Director at Town Planning and Urban Design Collaborative, apply these commandments directly to planning practice for better-designed projects and a more informed community who provides usable feedback.
1. Don’t use jargon. 2. Provide options for visual feedback—images and videos. 3. Capture the past lest it halt your project and the project after that. 4. Use a variety of tools; chosen for solid, defensible reasons. 5. Use mapping tools for spatial sake and spatial sake alone. 6. Phase the project in a meaningful way; honor the phases before it. 7. Work in bite-size, digestible chunks. 8. Collect demographic data along with project feedback. 9. Use social media wisely. 10. Always close the feedback loop.
The Golden Rule of Engagement… Listen to the podcast to find out!
Practice Lead, Bang the Table
Director, Town Planning and Urban Design Collaborative
Dan Popping, Engagement Manager with Bang the Table, explores the importance of having an overarching Engagement Framework for your organisation alongside Jane Pole-Bell from the City of Mandurah in Western Australia.
But what is an Engagement Framework and how can it help gain momentum and support my organisation’s public participation efforts?
In this podcast, we dive into the five key components of an Engagement Framework:
1. Governance 2. Capability and Support 3. Process 4. A Central Portal 5. Continuous Improvement
“Our framework and strategy follow the IAP2 process, so we have leveraged the framework that already exists and the best practice already out there,” Jane Pole-Bell, Corporate Communications Manager, City of Mandurah.
Engagement Manager, Bang the Table
Manager of Corporate Communications, City of Mandurah, Western Australia
With the start of their downtown planning project, the City of Kamloops decided it was time to invest in more strategic communications and engagement. By offering residents the opportunity to learn and participate in online discussions, surveys, and forums, Kamloops was able to educate the community and allow equal participation for residents who could not attend a face-to-face council meeting.
Tune into this Podcast to hear how the City of Kamloops promotes and manages Let’s Talk Kamloops, how they determine what projects they put online, and how they gained internal participation and excitement in the program.
Working in a partnership of councils, Debbie Goodland, Community Engagement Manager at Greater Cambridgeshire Partnership, discusses the importance of giving each council the ability to track their consultation. EngagementHQ provides this function, as well as “making the process an interactive and enjoyable experience for the public,” Debbie notes.
With a primary focus on Transport Infrastructure, Tune into this podcast to hear how Cambridgeshire Partnership begins their Digital Engagement program with the use of the Places Tool for mapping and quickly realizes the opportunity and benefits of expanding their digital toolbox.
Engagement Specialist and Head of Practice Development, Bang the Table
Community Engagement Manager, Cambridgeshire Partnership
The City of Kingston’s new public engagement hub has elevated awareness in the community and seen 6,000 registered participants engaging in discussions around local projects and priorities.
Tune into this podcast and hear Debbi Miller, Manager of Communications and Public Engagement, revealing how a centralized engagement hub and consistency across internal and external strategies have helped City and community engage better.
Engagement Manager Bang the Table
Manager of Communications and Public Engagement City of Kingston
The City of Fayetteville, AR recently launched their online community engagement site, Speak up Fayetteville. And they’ve found great success driving participation right out of the gate, seeing over 2,700 visitors to the site in the first 30 days.
So how did they do it?
Tune into this podcast as Linda Deberry, Communications Program Manager at the City of Fayetteville, reveals how a centralized engagement tool, a strategic overlapping of projects timed to cross-pollinate participation, and an ‘all-hands-on-deck’ internal approach contributed to its successful launch.
Engagement Manager Bang the Table
Communications Project Manager, The City of Fayetteville
In this episode we talk with Community Engagement Advisor, Hayley Boyd from the Town of Victoria Park in Western Australia about how joining forces with their councillors has helped to doubled their online registrations, participation and engagement rates.
By signing a unique partnership agreement with their elected officials, Town of Victoria Park have been able to transform their councillors into engagement ambassadors and crucial information sharers. This unique approach has been designed to help clearly articulate the roles and responsibilities of councillors and engagement managers and seeks to drive a culture of engagement throughout their organisation.
As a result, Victoria Park has been proactive in enhancing their online and face-to-face engagement activities which has seen better engagement outcomes and more council endorsed projects.
Furthermore, they have taken a unique approach of allowing councillors a protected space on EngagementHQ, to better organise engagement activities, store, share and report back on council meetings and partake in discussions and forums prior to important meetings and events.
Product Engagement Manager, Bang the Table
Community Engagement Advisor, Town of Victoria Park
People everywhere are busy, and it’s no different in Parker, Colorado. As part of an initiative to increase the level of community engagement and participation in local issues, Parker officials sought to provide new and innovative ways for their residents to get involved and provide feedback. The town knew that to increase engagement they needed to think outside the box and offer tools that work for Parker’s growing community.
In Parker’s 2017 citizen survey, the town heard overwhelming resident support for the development of an online community engagement tool. Ninety percent of survey respondents said they were likely to engage in local issues if they could do so online, at a time that was convenient for their schedule.
This support, combined with Parker’s drive to increase engagement, led Town officials to create their new engagement portal, Let’s Talk Parker, using the EngagementHQ platform. With the goal of gaining ideas, feedback and community support, Parker launched some very creative projects, including Fact or Fiction, My Mainstreet, and even a mapping tool for the community to report traffic issues to the Police Department.
Tune in to this podcast to hear about Parker’s journey into online engagement, how Let’s Talk Parker is helping cultivate a more informed and engaged community, and the positive impact it’s having on town decisions and direction.
6-month progress update After launching Let’s Talk Parker just 6 months ago, Town officials are excited to share results with their residents. To keep momentum and excitement growing, they’ve created a short promotional video.
Barwon Water, based in Geelong, one hour South West of Melbourne, is Victoria’s largest regional urban water corporation, and provides water and sewerage services across 8,100 square kilometres to more than 298,000 customers.
Hear about their approach to engaging communities on water pricing and sustainable water delivery.
Community and Stakeholder Engagement Manager, Barwon Water
Resilience has many definitions but all include some reference to an ability to bounce back—be it from something predictable or not, natural or man-made, for better or for worse. Regardless of the subject or application, resilience is about the capacity for, and adjustment to, change. Urban resilience is about a city’s ability to bounce back from change whether the change is anticipated or when city officials and residents are surprised by it.
Hear how City of Boulder used community engagement to build a resilient city strategy.
Chief Resilience Officer (CRO) at City of Boulder
Engagement Manager, Bang the Table
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