Episode 19: SA Power Networks Regulatory Reset and Engagement Process

An important part of engagement is closing the loop of communication which speaks to the transparency and trust that it creates with your audience. With their Talking Power Newsletter integration, SA Power Networks is able to close the loop and inform the workshop participants and reference group members when post workshop reports have been added to the Talking Power platform.

“Looking after around 860,000 customers across the state, we needed a way to touch those people and connect with them, and this provided us with an opportunity to do so.” – Jessica Vonthehoff, Manager Stakeholder Engagement & Communications, SA Power Networks

SA Power Networks set up a series of reference groups and specialist groups focused on different areas of planning. The creation of a private page for these groups, including unique logins, allowed them to engage more deeply and add value to their interactions. A few of these specialised groups included;

-Solar battery technology integrations
-Arborists managing vegetation around power lines
-Business group

How is Talking Power managing stakeholder expectations and response time in our “instant-gratification” focused world? How did the IAP2 Spectrum help them adapt and manage expectations around influence and engagement? How did they select the most effective tools for their project needs and time limitations?

Tune into this podcast to find out how Talking Power’s audience feels about the engagement process, progress, and successes SA Power Networks have undertaken.

Dan Popping

Practice Lead, Bang the Table

Jessica Vonthehoff

Manager Stakeholder Engagement & Communications, SA Power Networks

Tonya Stevens

RESET Engagement Lead, SA Power Networks

Épisode 18: Faciliter les conversations avec les citoyens dans la ville bilingue de Moncton

Stéphanie Beauregard, Experte de la pratique à Bang the Table, et Nicole Melanson, Gestionnaire, Communications et services bilingues, à la Ville de Moncton, discutent comment une plateforme d’engagement numérique a permis de créer une expérience de participation citoyenne intéressante dans une communauté bilingue.

Jasons Moncton, le site d’engagement numérique de la Ville de Moncton, a pour objectif de:

-Faciliter les conversation dans une communauté bilingue
-Sensibiliser la communauté à propos des dossiers municipaux
-Améliorer l’engagement citoyens dans un espace sécuritaire et respectueux en ligne
-Accéder à des données et analyser ces dernières pour informer les décisions prises par les décideurs à la Ville
-Augmenter la portée des événements publics
-Offrir des options à la communauté afin de participer au moment qui leur convient
-Présenter les projets et l’information dans un format intéressant visuellement

“La collecte de données a été beaucoup plus facile pour nous avec EngagementHQ et également plus cohérente…c’est de l’information à laquelle nous n’avions pas accès auparavant” – Nicole Melanson, Gestionnaire, Communications et services bilingues, à la Ville de Moncton.

Découvrez comment Jasons Moncton rationalise la collecte de données à l’interne, tout en communiquant clairement avec un public bilingue.


Durée: 13 minutes

Stéphanie Beaureguard, Practice Lead at Bang the Table, and Nicole Melanson, Manager, Communications and Bilingual Services at the City of Moncton, sit down to discuss how a digital engagement platform has made public participation across a multilingual community a seamless endeavor.

Let’s Chat Moncton set out to launch new public participation initiatives in 2019 with a number of strategic objectives;

-Facilitation of public conversations across a multilingual community.
-Build awareness around municipal issues.
-Enhance civic engagement in a more focused way in a safe and respected space.
-Access and analyze data for more in-depth information for City decision-makers.
-Supplement open house events
-Offer alternate options for public attendance and input on their own time
-Package projects and information in a more visually interesting way.

“EngagementHQ made gathering data much easier for us but also much more cohesive.. these are things that we definitely were not able to do before.” – Nicole Melanson, Manager, Communications and Bilingual Services at the City of Moncton.

Find out how Let’s Chat Moncton is internally streamlining project information gathering while communicating clearly to a multilingual public.

Stéphanie Beauregard

Experte de la pratique à Bang the Table

Nicole Melanson

Gestionnaire, Communications et services bilingues, à la Ville de Moncton

Episode 17: Defining a Patient Engagement Strategy

Stéphanie Beaureguard, Practice Lead at Bang the Table, and Geoff Wilson, Director of Community Engagement and Health Board Support at Nova Scotia Health Authority, come together to discuss how patient and public engagement in the health sector can be transformed by offering a dedicated portal for digital engagement.

This episode examines the Nova Scotia Health Authority’s engagement site Engage4Health, which launched in 2015, and discusses their evolving strategy and experience with patient engagement over the years. In Engage4Health’s first year, they engaged with roughly 1,000 people in 42 face-to-face meetings and received over 9,000 contacts of informed and engaged visitors in their online portal.

It was really crucial that the engagement team had the ability to create, shape and respond to online interactions without needing to be dependent on our IT department for support. I think the ease of use of EngagementHQ, [and ability to] get the project up and running really quickly, was a key factor in our decision to use this particular platform.” – Geoff Wilson, Director of Community Engagement and Health Board Support at Nova Scotia Health Authority.

Tune in to learn more about developing an online engagement strategy in the health sector.

Stéphanie Beaureguard

Practice Lead, Bang the Table

Geoff Wilson

Director of Community Engagement and Health Board Support, Nova Scotia Health Authority

Episode 16: 10 Commandments of Online Engagement

Getting your community engaged in your online platform can seem daunting, but with a few simple process guidelines, the participation process begins to flow seamlessly. Amanda Nagl, US Practice Lead at Bang the Table, and Sandrine Thibault, Director at Town Planning and Urban Design Collaborative, apply these commandments directly to planning practice for better-designed projects and a more informed community who provides usable feedback.

1. Don’t use jargon.
2. Provide options for visual feedback—images and videos.
3. Capture the past lest it halt your project and the project after that.
4. Use a variety of tools; chosen for solid, defensible reasons.
5. Use mapping tools for spatial sake and spatial sake alone.
6. Phase the project in a meaningful way; honor the phases before it.
7. Work in bite-size, digestible chunks.
8. Collect demographic data along with project feedback.
9. Use social media wisely.
10. Always close the feedback loop.

The Golden Rule of Engagement… Listen to the podcast to find out!

Amanda Nagl

Practice Lead, Bang the Table

Sandrine Thibault

Director, Town Planning and Urban Design Collaborative

Episode 15: Five components of a successful engagement framework

Dan Popping, Engagement Manager with Bang the Table, explores the importance of having an overarching Engagement Framework for your organisation alongside Jane Pole-Bell from the City of Mandurah in Western Australia.

But what is an Engagement Framework and how can it help gain momentum and support my organisation’s public participation efforts?

In this podcast, we dive into the five key components of an Engagement Framework:

1. Governance
2. Capability and Support
3. Process
4. A Central Portal
5. Continuous Improvement

“Our framework and strategy follow the IAP2 process, so we have leveraged the framework that already exists and the best practice already out there,” Jane Pole-Bell, Corporate Communications Manager, City of Mandurah.

Dan Popping

Engagement Manager, Bang the Table

Jane Pole-Bell

Manager of Corporate Communications, City of Mandurah, Western Australia

The Secret to internal buy-in and high volume community participation in the City of Kamloops

With the start of their downtown planning project, the City of Kamloops decided it was time to invest in more strategic communications and engagement. By offering residents the opportunity to learn and participate in online discussions, surveys, and forums, Kamloops was able to educate the community and allow equal participation for residents who could not attend a face-to-face council meeting.

Tune into this Podcast to hear how the City of Kamloops promotes and manages Let’s Talk Kamloops, how they determine what projects they put online, and how they gained internal participation and excitement in the program.

Anthea Robinson-Shaw

Engagement Manager, Bang the Table

Wendy Heshka

Manager of Communications, City of Kamloops

Brynn Pearson

Communications Advisor, City of Kamloops

Greater Cambridgeshire Partnership’s digital engagement strategy functions across multiple councils to improve Transport Infrastructure

Working in a partnership of councils, Debbie Goodland, Community Engagement Manager at Greater Cambridgeshire Partnership, discusses the importance of giving each council the ability to track their consultation. EngagementHQ provides this function, as well as “making the process an interactive and enjoyable experience for the public,” Debbie notes.

With a primary focus on Transport Infrastructure, Tune into this podcast to hear how Cambridgeshire Partnership begins their Digital Engagement program with the use of the Places Tool for mapping and quickly realizes the opportunity and benefits of expanding their digital toolbox.

Jonathan Bradley

Engagement Specialist and Head of Practice Development, Bang the Table

Debbie Goodland

Community Engagement Manager, Cambridgeshire Partnership

The City of Kingston transforms community engagement by centralizing communication

The City of Kingston’s new public engagement hub has elevated awareness in the community and seen 6,000 registered participants engaging in discussions around local projects and priorities.

Tune into this podcast and hear Debbi Miller, Manager of Communications and Public Engagement, revealing how a centralized engagement hub and consistency across internal and external strategies have helped City and community engage better.

Anthea Robinson-Shaw

Engagement Manager
Bang the Table

Debbi Miller

Manager of Communications and Public Engagement
City of Kingston

How the City of Fayetteville, Arkansas is driving public participation in online engagement

The City of Fayetteville, AR recently launched their online community engagement site, Speak up Fayetteville. And they’ve found great success driving participation right out of the gate, seeing over 2,700 visitors to the site in the first 30 days.

So how did they do it?

Tune into this podcast as Linda Deberry, Communications Program Manager at the City of Fayetteville, reveals how a centralized engagement tool, a strategic overlapping of projects timed to cross-pollinate participation, and an ‘all-hands-on-deck’ internal approach contributed to its successful launch.

Amanda Nagl

Engagement Manager
Bang the Table

Linda DeBerry

Communications Project Manager, The City of Fayetteville

How Town of Victoria Park signed councillors up as engagement ambassadors

In this episode we talk with Community Engagement Advisor, Hayley Boyd from the Town of Victoria Park in Western Australia about how joining forces with their councillors has helped to doubled their online registrations, participation and engagement rates.

By signing a unique partnership agreement with their elected officials, Town of Victoria Park have been able to transform their councillors into engagement ambassadors and crucial information sharers. This unique approach has been designed to help clearly articulate the roles and responsibilities of councillors and engagement managers and seeks to drive a culture of engagement throughout their organisation.

As a result, Victoria Park has been proactive in enhancing their online and face-to-face engagement activities which has seen better engagement outcomes and more council endorsed projects.

Furthermore, they have taken a unique approach of allowing councillors a protected space on EngagementHQ, to better organise engagement activities, store, share and report back on council meetings and partake in discussions and forums prior to important meetings and events.


Nathan Connors

Product Engagement Manager,
Bang the Table

Hayley Boyd

Community Engagement Advisor, Town of Victoria Park

Let’s Talk Parker is revolutionizing community engagement in Parker, Colorado

People everywhere are busy, and it’s no different in Parker, Colorado. As part of an initiative to increase the level of community engagement and participation in local issues, Parker officials sought to provide new and innovative ways for their residents to get involved and provide feedback. The town knew that to increase engagement they needed to think outside the box and offer tools that work for Parker’s growing community.

In Parker’s 2017 citizen survey, the town heard overwhelming resident support for the development of an online community engagement tool. Ninety percent of survey respondents said they were likely to engage in local issues if they could do so online, at a time that was convenient for their schedule.

This support, combined with Parker’s drive to increase engagement, led Town officials to create their new engagement portal, Let’s Talk Parker, using the EngagementHQ platform. With the goal of gaining ideas, feedback and community support, Parker launched some very creative projects, including Fact or Fiction, My Mainstreet, and even a mapping tool for the community to report traffic issues to the Police Department.

Tune in to this podcast to hear about Parker’s journey into online engagement, how Let’s Talk Parker is helping cultivate a more informed and engaged community, and the positive impact it’s having on town decisions and direction.

6-month progress update
After launching Let’s Talk Parker just 6 months ago, Town officials are excited to share results with their residents. To keep momentum and excitement growing, they’ve created a short promotional video.

Amanda Nagl

Engagement Manager,
Bang the Table

Dannette Robberson

Assistant to the Town Administrator

Engaging Online in the Primary Health Network Industry

Find out how Brisbane South Primary Health Network utilised online engagement to developed a health needs assessment.

Learn about patient-centred care, how to engage with hard to reach stakeholder groups, and ways of using industry data sets and engagement input to develop a cohesive health plan.

To make sure you don’t miss out on the latest episode, subscribe to our podcast on iTunes.

Nathan Connors

Learning and Practice Manager, Bang the Table

Louise Litchfield

General Manager of Stakeholder Engagement, Brisbane South Primary Health Network

GovLove Episode #124: Citizen Engagement with Matt Crozier

Figuring out the best way to get residents involved and participating in local government has been a hot topic in cities across the country.

Matthew Crozier from Bang the Table has been doing engagement work around the world and came on GovLove to discuss best practices, how cities can do better and more.

Originally featured on Govlove – itunes.apple.com/au/podcast/124-c…00385253417&mt=2

Matt Crozier

CEO, Bang the Table

Kirsten Wyatt

Executive Director, ELGL

City of Casey involves their whole organisation in engagement

Over the 8 years City of Casey has been a client of Bang the Table, they have expanded and evolved their online engagement strategy and use of tools.

The City of Casey went from using their EngagementHQ site Casey Conversations as a little more than a survey tool to using it as a hub for all of the city’s online engagement activities.

Hear about their journey to becoming an organisation committed to genuine community and stakeholder engagement and how they got everyone onboard.

Dinuki Scharenguivel

Team Leader of Engagement Advisory, City of Casey

Laura Garner

Community Engagement Advisor, City of Casey

Nathan Connors

Learning and Practice Manager, Bang the Table

How Barwon Water engaged on their 2017 Water Pricing Submission

Barwon Water, based in Geelong, one hour South West of Melbourne, is Victoria’s largest regional urban water corporation, and provides water and sewerage services across 8,100 square kilometres to more than 298,000 customers.

Hear about their approach to engaging communities on water pricing and sustainable water delivery.

Kate Vallence

Community and Stakeholder Engagement Manager, Barwon Water

Nathan Connors

Learning and Practice Manager, Bang the Table

How the City of Boulder used community engagement to build a resiliency strategy

Resilience has many definitions but all include some reference to an ability to bounce back—be it from something predictable or not, natural or man-made, for better or for worse. Regardless of the subject or application, resilience is about the capacity for, and adjustment to, change. Urban resilience is about a city’s ability to bounce back from change whether the change is anticipated or when city officials and residents are surprised by it.

Hear how City of Boulder used community engagement to build a resilient city strategy.

Greg Guibert

Chief Resilience Officer (CRO) at City of Boulder

Casey Earp

Engagement Manager, Bang the Table

How the Downtown Austin Alliance preserved the past and created the future

The U.S. Census Bureau determined that Austin was the second-fastest growing U.S. city from 2010-2015 and judging from the construction cranes dotting the city skyline, change is the new norm in the city’s downtown core.

The Downtown Austin Alliance is made up of downtown property owners, individuals and businesses devoted to preserving and enhancing the value and vitality of the area.

Hear how Austin Alliance worked with EngagementHQ to engage with their community.

Janelle Moffett

Director of Research and Analysis, Downtown Austin Alliance

Amanda Nagl

Engagement Manager, Bang the Table

How Richmond School District 38 empowered their school community through engagement

In 2016, British Colombia’s Richmond School District 38 concluded a 2 year online community engagement project focusing on school closures.

Neighbourhood decline had led to underutilized schools and the Richmond School District 38 had to look at the possibility of school closures and engage their community on this difficult issue.

Hear how Richmond School District used EngagementHQ to engage their communities, keeping them informed and up to date on the changes in the district.

Kathryn D'Angelo

Assistant Superintendent of Schools, Richmond School District 38

Anthea Brown

Engagement Manager, Bang the Table

Podcast Episode 6: Imagining a More Engaged Lakewood

City of Lakewood has recognized for some time that the traditional model of public meetings fell far short of their responsibility to connect with a representative public. So, when Bang the Table came along with EngagementHQ in late 2016, Lakewood jumped at the chance to join a worldwide community of online engagement.

Hear how Lakewood used EngagementHQ for an extensive nine-month outreach and engagement effort culminating in the delivery of their Lakewood Masterplan.

Amanda Nagl

Engagement Manager, Bang the Table

Alison Hamilton Scheck

Public Engagement and Operations Manager, City of Lakewood

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