Energy, Water, and Gas company decisions hold heavy impact for our communities and these organizationsorganisations are looking toward stakeholder and customer engagement to get it right. With regulatory requirements governing engagement around pricing structures, terms of service budgeting for infrastructure and maintenance, and efficiency programs — the need for a centralizedcentralised coordinated engagement platform is great. Utilities across the globe are utilizingutilising the flexibility and convenience of EngagementHQ online engagement platform. Providing a dynamic environment to educate and gather stakeholder and customer feedback, engagement leads to decisions supported by customers, stakeholders, and their communities
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SA Power Networks, the sole electricity distributor in South Australia, serves the energy needs of around 900,000 customers over a vast and diverse region. Being a monopoly business, SA Power Networks is required to engage with customers as per the regulators in the sector. Conversations through various channels were already in place. But extending these conversations into a comprehensive engagement program unearthed new value for customers, stakeholders and business alike.
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“Looking after around 860,000 customers across the state, we needed a way to touch those people and connect with them, and this provided us with an opportunity to do so.”
- Jessica Vonthehoff, Manager Stakeholder Engagement & Communications, SA Power Networks
If you only have access to a hammer, you’ll always use a hammer. EngagementHQ gives you an entire toolbox. Our complete suite of listening, information, analysis, reporting and relationship management features enable you to mix and match precisely the right online tools for your community engagement objectives.
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