Community cleaning the streets

Digital community engagement for utilities

Energy, Water, and Gas company decisions hold heavy impact for our communities and these organizations are looking toward stakeholder and customer engagement to get it right. With regulatory requirements governing engagement around pricing structures, terms of service budgeting for infrastructure and maintenance, and efficiency programs — the need for a centralized coordinated engagement platform is great. Utilities across the globe are utilizing the flexibility and convenience of EngagementHQ online engagement platform. Providing a dynamic environment to educate and gather stakeholder and customer feedback, engagement leads to decisions supported by customers, stakeholders, and their communities

Guide to Community Engagement

Powerlines at sunset

SA Power Networks

SA Power Networks, the sole electricity distributor in South Australia, serves the energy needs of around 900,000 customers over a vast and diverse region. Being a monopoly business, SA Power Networks is required to engage with customers as per the regulators in the sector. Conversations through various channels were already in place. But extending these conversations into a comprehensive engagement program unearthed new value for customers, stakeholders and business alike.

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“Looking after around 860,000 customers across the state, we needed a way to touch those people and connect with them, and this provided us with an opportunity to do so.”

Using EngagementHQ

A utilities community engagement platform that turns ideas into reality.

Inspire action. Deliver utility.

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